Xavier Green Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

Consistently ranked among the top 3 sales consultants, delivering high-yield sales and providing outstanding customer experiences.Achieved top 3 status by exceeding sales targets and driving high customer satisfaction.Demonstrated leadership in identifying and implementing ways to improve the sales process.Delivered excellent customer service, advising clients on vehicle options and financing, resulting in successful sales and repeat customers.Continuously sought opportunities to improve sales techniques and enhance the overall buying experience.

Columbus, Ohio, United States

In my role as a Senior Analyst at The Greentree Group, I ensured a positive and hassle-free customer experiencethrough both calls and emails. I consistently provided excellent customer service, achieving high client satisfactionrates. I approached every task with a self-motivated attitude and effectively communicated with colleagues andsuperiors.My responsibilities included: Accurately verifying and updating client information in the "Service Now" database. Extracting data. Conducting bi-weekly calls with DHL.These calls involved reporting delivery event findings for 490 liquor agencies across Ohio.I also reviewed and validated transient order transactions for all 490 liquor agencies in Ohio, ensuring accuracyand efficiency. Moreover, I served as a field liaison representing the Department of Liquor Control (D.O.L.C.),providing invaluable system deployment feedback at 115 liquor agencies throughout the state.Additionally, I was a Retail Business Ambassador (R.B.A.) in the field, working closely with Kroger liquor agenciesin Cincinnati to improve day-to-day operations, training, procedures, and policies. These experiences have equipped me with a comprehensive understanding of delivering exceptional customer service, data analysis, and collaborative fieldwork.

Columbus, Ohio, United States

Columbus, Oh, United States

As a Workforce Management Analyst at Candid, I played a pivotal role in optimizing operations and productivity. Iproduced volume projection reports, leveraging hourly and daily trends from the previous week to forecast andcalculate daily call projections.A core focus of my work was to enhance production quality and team performance, which I achieved by providingpositive feedback to team members and actively engaging in team-building activities. Collaborating closely withsupervisors, I worked diligently to meet specific work quotas and targets, ensuring efficiency and success.My responsibilities extended to designing and managing employee schedules, using the U-WFM workforce tool toguarantee comprehensive coverage during business hours for a team of over 85 employees. This strategicapproach contributed to seamless operations and customer service.I also maintained data reporting systems, consistently delivering crucial insights and information to uppermanagement. My ability to project annual sales on a month-to-month timeline was instrumental in the strategicplanning.Furthermore, I implemented and managed Excel reporting processes, enabling the team to improve and upholdthe quality of work continuously. This commitment to efficiency and excellence was further evident in mydevelopment of a macro that streamlined and enhanced billing processes for the Insurance team. Theseexperiences have equipped me with a strong background in workforce management and process optimization.

Columbus, Ohio Area

As an Operations Supervisor at iQor, my responsibilities encompassed a range of critical functions. I establishedand maintained effective working relationships with 24 Junior Agents/Agents, actively participating in meetings todiscuss call quality, staffing, and Agent development.I possess a solid working knowledge of the C.I.T.R.I.X. portal, allowing me to query, research, and process utilitypayments in the C.R.I.S. and C.F.E. systems. I handled escalated calls upon users' requests to resolve utilitypayment issues and address various account-related concerns.To drive improved production and work quality, I regularly provided positive feedback to team members for theiraccomplishments and organized team-building activities. My collaboration with supervisors to meet work quotaswas instrumental in achieving operational targets.I was responsible for enforcing proper company policies and procedures for cell phone usage and dress code,ensuring a professional work environment.Thorough reviews of customer accounts were a part of my daily tasks, where I identified billing discrepancies,ensured financial consistency, and assessed forbearance eligibility.As an interviewer and selector of candidates for Junior Agent/Agent positions, I actively contributed to teamdevelopment.Using Cisco web, I generated comprehensive reports for the client (National Grid) detailing call statistics such ascalls offered/handled/abandoned, abandoned call percentages, average handle time, and the percentage ofoffered calls answered within 30 seconds at different times of the day.I also created volume projection reports based on client-provided data and prior month hourly/daily trends,actively forecasting and calculating daily call projections. Finally, I was responsible for approving JuniorAgent/Agent time using an automated system called TimeQey, further demonstrating my proficiency in workforcemanagement and operations optimization.

Alexandria, Virginia

· Performed refreshes for customer desktop/laptop computers to include Giant grocery and K&L law firm · Maintained a working knowledge of Imaging of desktop/laptop computers · Exceled in teamwork to provide exceptional customer service

Columbus, Ohio

· Provided customer service and recommendations supporting gaming/entertainment needs based on customer inquiries · Provided support to customers for financial transactions using automated cash register system.

Associate'S Degree, Business Administration And Management, General

Completed one year of coursework at Columbus State Community College, from June 2011 to June 2012.

Diploma

Diploma from Groveport Madison High School, received in May 2009.