Greg A. Email & Phone Number

Oversee quality control process for Wintrust Life pre-funding and post funding review verifications on new business and renewal loans, against documentation and credit approvals in accordance to established SOX (Sarbanes-Oxley Act) standards. Manage a team of 3 quality control specialists and 1 governance and assurance analyst.o Mitigated risks detected from control testing to ensure operational standards are being met o Performed reverse audits to uncover process gaps, privacy breaches, and create risk assessments o Facilitated remediation and oversight sessions on process breaks that require action planso Conducted regular internal audits of control processes in accordance to BSA, AML, REG B, BB, O, OFAC and Z guidelines to capture process gapso Proof checked client whole life insurance policy documents, financials, collateral, and asset statements to support letter of credit and loan approvals ▬ Implemented the check the checker process to validate the accuracy of quality control reviews ▬ Created procedures and training manuals for quality control department processes▬ Designed training plan to fast track new employees▬ Rolled out and closely monitored change management initiatives and documented data for HR reporting▬ Processed internal department job transfers and system access requests ▬ Ad hoc projects designed to support HR reporting

Chicago, Illinois, United States

Conduct precise inventory audits for all floor plan relationships to verify dealer trust compliance pursuant to bank policy procedureso Physically inspect automotive dealers facilities where inventory is stored, review customer contracts, QC applicable sales logsand wholesale/auction transactions, report vehicle damage; in order to prepare an comprehensive audit summation reporto Create monthly schedule and travel to various dealerships within assigned U.S footprints to help manage audit frequency andprocess integrityo Train and support new hires during the onboarding processo Coordinate with underwriting and credit teams to mitigate irregularities that pose risks and or downstream impactsAccomplishments:o Designed flow chart to map out Floor Plan Auditor processo Created simplified reference guides of critical processeso Achieved 100% Quality Inspection results for each quartero 5 Key Award Recipient (Consecutive months)o Shining Star Award Recipient (Consecutive Months)

Downers Grove, Illinois, United States

Mortgage Banking Loan ProcessorReview and process mortgage loan applications for completeness and accuracy. Prepare and move mortgage loans to closing for fundingo Determine risk factors, property loan to value, and monitor loan through end to end processes up until funding is completedo Maintain system of record for proper disclosures as required by federal regulatory and compliance. Validate rate lock andpoint objectives for accuracy prior to closingo Analyze financial statements, tax returns, assets/debt to income ratios, and other supporting documents before submissionto underwriting for clear to close decisiono Closely manage mortgage loan pipeline daily via weekly report to oversee loan processing activitieso Award receipt for overall C-SAT scores –1 st Quarter 2017▬ 2017 YTD CSAT SCORE AVERAGE 92% (Top 2% Percentile)o Relationship building with mortgage bankers, lending managers, third party vendors, and underwriting teamso Assist with training, product knowledge and mentoring of new hires

Prepare routine quality control and risk assessments for various business operations, mitigate risks, test controls to identify gaps, perform audits and compliance reviews, Consult with business partners to create action plans to ensure the right controls are in place that would prevent downstream impacts.

Tampa Florida

Supervise 11+ collection representatives to manage 3 portfolios --matured auto leases, over term retail accounts, and overdraft reserve product line. Oversee dialer operations and offline activity to be in alignment to drive daily productivity objectives. Conduct routine quality inspections to prevent business risks, create/update policy and procedures, to operate within FDCPA guidelines.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Master Of Arts (M.A.), Major: Total Quality Management Minor Organizational Change & Development

Activities and Societies: Alpha Phi Alpa Fraternity Inc.