Contracting with a logistics and analytics company as a Senior Salesforce Administrator.

Salesforce technical lead for several projects such as: implementation of a new Learning Management System, a new Commissioning tool, migration to a new Sales Methodology tool, migration to Lightning (including Knowledge), and launch of two Customer Experience Clouds.Trained new Salesforce Administrators and business Subject Matter Experts on Salesforce concepts and best practices.Partnered with vendors, consulting partners, and various internal teams to design and deliver solutions and/or provide ongoing performance of existing solutions for Sales Operations, Marketing Operations, User Experience, and Customer Support.

Reduced day to day support case count by eighty percent within the first 90 days.Successfully deployed, stabilized, and supported Tripwire’s implementation of Apttus CPQ.

Key contributor on various implementations for multiple energyOrbit clients.

Led an identity management software company through revamping their price book and product set up.Designed and implemented enhancements for user access management for a mid-sized cybersecurity company.Subcontracted with a small non-profit focused consulting agency as a business analyst/project manager.

Key contributor on the re-design of the company’s Marketo/Salesforce integration to effectively capture marketing ROI and provide intelligence to Sales Development Reps (SDRs).Completely re-designed the company’s Lead routing processes to give visibility to the sales pipeline for Sales and Marketing leadership.Designed and implemented an integration to the trial provisioning system,facilitating SDR effectiveness.

Focused on enhancing and supporting EnergyOrbit (EO) implementation,a robust managed package designed to facilitate energy efficiency program management.

Lead administrator on multiple enhancements to facilitate customer-facing energy efficiency program management. Lead administrator on implementing an invoice review portal for a major utility.Supported daily operations of PECI’s complex Salesforce implementation. Assisted internal development team with maintenance and enhancement of existing Apex and Visualforce codebase.

Lead administrator and assistant project manager for the company’s Apttus CPQ (configure-price-quote) implementation.Escalation support and advisor to first line Salesforce administration staff. Partnered with Business Operations and Content Development to design, scope, develop, and implement solutions.

Provided end-to-end support and declarative enhancements.Evaluated and recommended third-party solutions for various business needs.

Configured, optimized, and maintained the organization's content development system in close collaboration with software engineering and business stakeholders. Provided training, documentation, and facilitation of user acceptance testing for end-users and help desk.

Under direction of the team lead, administered Test, Stage, and Production hosted product environments..Analyst and administrator for the organization’s third party web analytics tool (Webtrends).

Coordinated and supported the work of a talented technical support team in a demanding 24/7/365 multi-location environment.

Provided technical support to a wide range of end users, from the C-Suite to construction team leads in the field.

Maintained hydraulic, engine, and general air-frame capability of assigned F-16 aircraft.