Mike Zetts Email & Phone Number

Plano, Texas, Us

Plano, Texas, Us

CRITICALSTART is leading the way in Managed Detection and Response (MDR) services. Our Trusted Behavior Registry reviews every alert to determine if it was generated by known-good behavior versus unknown behaviors that need to be investigated by our analysts. This allows us to resolve every alert and stop accepting risk - leveraging our transparent platform and native iOS and Android mobile apps. Visit criticalstart.com for more information.

Irving, Texas, Us

Irving, Texas, Us

Incident Response - Continuously monitored assets in a dynamic, ever-changing enterprise environment using Rapid7’s InsightIDR SIEM platform and CrowdStrike Falcon- Responded to and investigated security alerts for thousands of infrastructure assets and user endpoints- Fine-tuned detection rules achieving a 65% reduction in security alert noise- Routinely used dozens of log types (authentication, firewall, DNS, DHCP, ingress logs) collected by Rapid7, Logic Monitor, Kibana, ThreatStop, and host operating systems to uncover root causes- Integrated InsightIDR into the company’s ServiceNow ticketing platform- Composed and collected evidence for security incident reports- Investigated phishing emails in Office 365 Security and Compliance and conducted monthly phishing campaigns with KnowBe4Vulnerability and Threat Management- Reviewed definitions for asset groups to fully include over 5,000 assets across multiple environments- Held regular vulnerability remediation meetings for corporate servers and network appliances- Discovered hundreds of orphaned assets and developed plan to get VM agents installed on them - Planned remediation projects to address critical vulnerabilities and OS patchesGovernance, Risk, Compliance- Administered and configured malware scanning policies for infrastructure assets- Conducted quarterly access reviews for Active Directory accounts, AWS Identity and Access Management (IAM) users, and security applications- Conducted quarterly configuration reviews of network devices for compliance with PCI-DSS

- Provide quality instruction on the CompTIA A+ and Network+ certification exam objectives- Plan and guide both hands-on and virtual activities to build proficiency in OS installation and management- Develop formative and summative assessments to measure student growth

Copperas Cove, Texas, Us

- Planned and lead activities that encourage active student participation and team work- Taught lessons on motion, forces, energy, waves, electricity, and microcontroller programming- Assisted members of the Copperas Cove Robotics Club in the design and construction of competition robots

- Taught the American Language Course to ROK military personnel- Developed coursework relating to English conversation and grammar and American culture- Provided supplemental activities regarding American English pronunciation and intonation

- Maintained database of electronic music events in Columbus- Designed the website graphics, layout, and functionality- Implemented third-party PHP applications into WordPress themes- Managed online and physical sales of event tickets while providing technical and sales support

Arlington, Virginia, Us

- Edited and disseminated intelligence reports and prepared intelligence summaries for division leadership- Managed HUMINT collection assets for Southern Iraq- Conducted language training for the 34th Infantry Division's Command Language Program

Arlington, Virginia, Us

- Produced intelligence reports and prepared intelligence summaries in the brigade Tactical Operations Center- Wrote legal objections to detainee releases from theater internment facilities- Handled tracking and forwarding of collected documents and digital evidence for exploitation- Assisted in the management and coordination of local national interpreters

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Bachelor Of Science, Applied Management

Associate Of Applied Science, Music Business

Associate Of Arts, Korean

Associate Of Applied Science, Intelligence Operations Studies