Greg Bechtold Email & Phone Number

Exeter, Nh, Us

Lead a team of training professionals who host ongoing training and new employee onboarding.Drive customer-centric results through comprehensive training initiatives.Implement an employee technical certification program.Evaluate AI solutions for training, content creation, and knowledge base management.Work across organizational functions to find creative solutions to challenges.

Develop, implement, and manage technical support content and training material for online platform and Knowledge Base. Drive global knowledge creation and sharing with external and in-house stakeholders through diverse communication channels and interaction points. Make Jabra technical support tools, content and knowledge accessible, and empower external and internal stakeholders to self-solve with right knowledge at the right time, media and place. Develop, implement and manage a structured onboarding and upgrading program for all global L1 and L2 support resources. Work closely with subsidiaries and regional Jabra Support, Sustained Engineering, UX, Packaging, Marketing and Product Marketing teams to create and release online and offline content and training material. Improve user experience for visits to jabra.com/support through enhancing content, enhancing access to content and introducing new tools for users visiting jabra.com/support. Conduct quality reviews and analyze developments in specific field (device, technology, SW, applications etc.) to determine need for revisions in previously published materials and development of new material. Proofread product related materials (Datasheet, Technical Specifications, User Manual, Quick Start Guide etc.) Conduct exclusive presentations and webinars for internal/ external user audiences. Participate as trainer in the onboarding of new L1 and L2 support resources. Onsite in NA and ad hoc online for EMEA and APAC.

Lowell, Massachusetts

Provide services related to training, documentation, and wireless density assessments. Travel to customer locations as needed to provide on-site support.

Lowell, Massachusetts

RESPONSIBILITIES • Customer focused delivery of product and technical support via phone, email, and web chat.• Troubleshoot product compatibility inquiries.• Educate consumers on Web Site tools and resources.• Document all customer contact information, technical issues and requests in systems.• Deliver exceptional Customer Experience in each support interaction.• Exceed a minimum of 80% first call resolution for customer interactions.• Empower customers to maximize the use of products through education and awareness.• Educate consumers on Web Site tools and resources.• Support Sales, Marketing, Finance and R&D by providing technical knowledge and information to strengthen internal/external business partner relationships. • Capture product quality data to support quality investigations.• Test & evaluate new products prior to release.• Support the Corporate Values: Listen. Challenge. Transform.JabraOur Purpose: Making life sound better.Our Vision: The leader in intelligent audio solutions, transforming lives through the power of sound.Our Proposition: Intelligent audio solutions that let you hear more, do more, and be more than you ever thought possible.

Burlington, Ma; Salem, Nh

•Train and empower customers to use Mac computers and iOS devices•Troubleshoot and solve customer iOS, Mac OS, iWork and iCloud issues•Multi-task in multiple reservations while providing a high level of customer service

Burlington, Ma

•Provide solutions for business customers and consumers

•Recorded, edited, and archived University concerts and recitals•Performed in the Faculty Brass Quintet•Two semesters of instrument repair and restoration•Taught overflow collegiate trumpet lessons and provided coaching to chamber music groups

Master'S Degree, Music Performance

Activities and Societies: Faculty Brass Quintet, Orchestra, Wind Symphony

Bachelor Of Arts (B.A.), Music Performance

Activities and Societies: Orchestra, Wind Ensemble, Jazz Band, Brass Quintet•Graduated Summa Cum Laude •Awarded the Undergraduate.

Bachelor Of Music, Education

Activities and Societies: Orchestra, Wind Ensemble, Jazz Band, Brass Quintet•Graduated Summa Cum Laude •Awarded the Undergraduate.