Support the development and release of new products through interaction with development, support and executive teams. Work with customers to identify potential new features and product improvements. Provide support and training for O'Neil Software products.

Provide Remote Technical Support and Training for users of the O'Neil Software RS-SQL Records Management Software. Travel to customer locations in North and South America to provide onsite training and implementation support. Provided consulting services to assist with the development of efficient operational procedures and workflows. Helped customers identify opportunities to improve productivity and increase service revenues.Completed conversion to new HubSpot CRM application and management of application.Develop and present training materials for live presentation as well as web based training; including content creation, recording and editing of training videos.Perform software testing and provide feedback to development team.Install, troubleshoot, and maintain SQL Databases.

ZLANTECH specializes in offering comprehensive technology solutions to dental and orthodontic offices. Designed complete office solutions from the ground up including voice and data cabling, audio and video systems, network design and installlation, computer integration, and ongoing managed services and offsite backups. Responsible for installation and support for practice management software applications such as Dentrix, Eaglesoft, and Dolphin. Also installed and configured digital x-ray products like Dexis.

BonTerra Consulting is an Environmental Planning and Resource Management company based in Costa Mesa, California. My responsibilities at BonTerra included systems and server management, user support, network management, phone system management, and overall technology infrastructure. I supported as many as 60 users and 85 workstations across 3 offices in Southern California.

Worked on development of Training Materials and Coordinated Schedules. Created and maintained multiple websites. Responsible for sales of private training courses to various corporations and creation of sales proposals.Managed staff of telesales professionals for enrolling students.