Greg Campbell Email & Phone Number

Selma, Texas, United States

Captures business processes, requirements, and capabilities, features, and data requirements for new and existing software product solutions.Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of premium products and support to our partners.Partners with leadership across business area to develop technology visions and associated business value and financial plans.

San Antonio, Texas, United States

• Provide a professional, efficient, and approachable support and service while maintaining a high level of customer service to the Alamo.• Manage and direct Managed Service Providers (MSP) and other on-site vendors.• Manages department budgets and purchasing.• Coordinates, diagnoses and troubleshoots incoming employee calls and tickets.• Provides updates to management and end-users.• Supports and maintains effective relationships with users, management, and vendors.• Occasional after-hours and remote support.• Contributes to, documents, and implements standard operating procedures and customer service guidelines relating to IT support.• IT inventory management and tracking.• Performs any other duties as may reasonably be required.

900 Broadway St. San Antonio, Tx 78215

My position provides technical assistance to network computer system users. Responsible for answering questions or resolving computer, network, and other IT related issues via in person, by telephone, or from a remote location. Aid in concerning the use of computer hardware and software, including printing, installations, word processing, e-mail, operating systems, mobile devices, and network equipment. My position requires coordination with other departments within Grunt Style, both in San Antonio and in Carol Stream Illinois, in a comprehensive approach at building and maintaining successful relationships with all employees in all departments. Use Jira ticketing and inventory control system, Amazon AWS Servers and services, Cisco Meraki MS120 routers, Cisco Meraki MR42 wireless access points, Cisco Meraki VoIP phone system, Mako Soft Phone Software, Google G-Suites, Microsoft Windows 10, Microsoft Teams technologies and internal technologies to fulfill requirements of 300 assigned users and guests. Also use Network Security Falcon CrowdStrike, Multi-Factor Authentication with Cisco Meraki, Amazon AWS, Google, and Brivo site security software.Skills:Server Administrator, Network Administrator, Network Security, Site Security, Building Access, Third Party Vendor Contact/Support, Help Desk, On-Call, Remote Support, Phone Support, Customer Support, PC/Laptop Repair, Inventory Control/Documentation, Fire Alarm Contact

7230 Nw Loop 410 - San Antonio, Tx 78245

My direct role is to help a customer find the right Harley-Davidson Motorcycle that fits their style, needs, and budget. I always was taking into consideration that the price of a Harley-Davidson motorcycle range from $7,000 to over $52,000 with other applicable fees. Then, help guide the customer through the process and turn them not only into a buyer but a long-time loyal customer of the Dealership. I have been awarded Salesman of the Month honors on multiple occasions and have been in the running many other times as well. I have sold over 400 units in my time at the Dealership. I am very personable and, with my Information Technology background, I follow the Caliente Sales Process to a great deal of success. With my adherence to the Caliente Sales Process I have turned in steady numbers well above the set goal for my entire career in sales. Use of the Harley-Davidson TALON system along with Customer Resource Management system like Sales-Force to finalize and move the sales process along for increased customer satisfaction ratings. Proficient in the use of Microsoft Office and related office capabilities such as printing, faxing, and telephone work.Skills:Motorcycle Sales, Rentals, Credit Reports, Purchase Orders, Phone Sales, Inventory Control, Customer Service, Building Key Holder

13722 Embassy Row San Antonio, Tx 78216

Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others effectively resolve conflicts and assisting new managers and other staff to become familiar with policy and operations. Dealt tactfully and effectively with difficult customers. Demonstrated effective and consistent technical support. Highly regarded by all employees for friendliness, hard work and the ability to learn new procedures very quickly. Interpreted complex regulations into language that is understandable to all employees. Data migration for the Accounting department. This was done with no loss of data or loss of job productivity. The migration happened over a 3-week pre-planned outline while working around current business needs. Motivated to always learn and improve. Constant research into new technology and concepts to weigh value. Opened two new locations 3 days ahead of schedule. Use of Cisco Catalyst C2960X, Cisco VoIP IP Phone 7942G, Microsoft Windows XP, 7, 8, 8.1, 10, Server 2008, Server 2012, Server 2012R2 and Office Suite, and Internal technologies to fulfill requirements of 300 assigned users and patients. Skills:Server Administrator, Network Administrator, Help Desk, On-Call, Phone Support, Customer Support, PC/Laptop Repair, Inventory Control and Documentation.

101 Bowie St. San Antonio, Tx 78205

I garnered the reputation as an efficient manager of people and resources with integrity, dependability, and exceptional customer service. Provided troubleshooting and monitored customer concerns for use in future planning. Strong communication and rapport-building skills. Work effectively on a team, synthesizing facts and ideas, coordinating events and operations, to solve problems. Work effectively with customers to identify needs, tactfully answer questions, sell products and services, and solve problems. Technically oriented - resourceful in problem solving and strategic planning. Integral team member in all phases of the weeklong San Antonio Breast Cancer Awareness Convention. Ability to learn and adapt to changing situations quickly and effectively. Strong customer service orientation. Successful results of productions ranging in size from intimate to nationally recognized. Productions that ran from one day to over two weeks in length. Use technologies such as Crestron Electronics for Audiovisual Automation, Microsoft Windows XP, 7, 8, 8.1, 10, Apple Mac OS, and Shure microphones to accomplish customer and guest request.Skills:Setup/Tear down of A/V equipment, Equipment Operation Training, On-Call, Phone Support, Customer Support, PC/Laptop Repair, Inventory Control and Documentation.

8923 Aero St. San Antonio, Tx 78217

Outstanding ability to solve problems under high pressure conditions in a professional and concerned manner. Team player with ability to oversee all levels of production. Strong technical background. Work effectively on a team, synthesizing facts and ideas, coordinating events and operations, and solving problems. Work as an individual contributor performing independent tasks at appropriate times but can be a motivating team player. Achievement-oriented. Successful completion of the 21 schools in the Edgewood ISD network upgrade project before the start of a new school year with over 650,000 feet of CAT6A cable installed. Successful completion of the City of San Antonio 911-emergency center on ahead of schedule. Ability to adjust to shifting timetables and requirements to provide the customer the level of service above industry standard. Saving the customer time and money by being flexible and completing the task quickly. Successful completion of the Vision Works relocation, allowing the Vision Works team return to normal business operations quicker than anticipated. Saving both time and money.Skills:Installation of network equipment, Equipment Operation Training, Customer Support, Inventory Control and Documentation.

1777 Ne Loop 410, #300 San Antonio, Tx 78217

Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed; effectively resolving conflicts and assisting new managers and other staff to become familiar with policy and operations. Helped prioritize work schedules and delegated assignments. Created one of the best on-time performance records of the computer networking squadrons. Technically oriented - resourceful in problem solving and strategic planning to alleviate problems. Trained 5 new employees. Completed the relocation of out-of-state unit to new location 45 days ahead of planned schedule that included 25,000 feet of CAT5 and Fiber Optic cabling for approximately 475 Windows workstations. Ability to work closely with management, support staff and customers to obtain common goals. Which allows for better communication through coordination, planning, execution and follow-up phases of a project. Infrastructure upgrades, new hiring training and mentoring, updating records and record keeping protocols. Use of Cisco Catalyst 6509 and Catalyst C2960X, Cisco VoIP IP Phone 7942G, Microsoft Windows XP, 7, 8, 8.1, 10, Server 2008, Server 2012, Server 2012R2 and Office Suite, and Internal technologies to fulfill requirements of 3,000 assigned users and guests. Skills:Network Administrator, Field Trainer, Team Lead, Help Desk, On-Call, Phone Support, Customer Support, PC/Laptop Repair, Inventory Control and Documentation.

901 Ne Loop 410, Ste. 600 San Antonio, Tx 78209

Helped prioritize work schedules and delegated assignments. Effective in stressful situations. Dealt tactfully and effectively with all customers. Demonstrated effective and consistent technical support. Assistedin establishing a successful structure for a growing company. Established database for network equipment locations. Trained 2 new employees. Established a database detailing network equipment locations and other vital information in a easy to read and edit format. Ability to adjust to constant change of personnel and customer requirements. Which allows for cost saving measures to be implemented or to change to meet the needs of the customer when business needs change. Upgrade of core 21 Cisco Catalyst 6509 networking devices 1 month ahead of planned schedule. Started the relocation of out-of-state unit to new location 45 days ahead of planned schedule that included 25,000 feet of CAT5 and Fiber Optic cabling for approximately 475 Windows workstations. Use of Cisco Catalyst 6509 and catalyst C2960X, Cisco VoIP IP Phone 7942G, Microsoft Windows XP, 7, 8, 8.1, 10, Server 2008, Server 2012, Server 2012R2 and Office Suite, and Internal technologies to fulfill requirements of 3,000 assigned users and guests. Skills:Network Administrator, Field Trainer, Team Lead, Help Desk, On-Call, Phone Support, Customer Support, PC/Laptop Repair, Inventory Control and Documentation.

2971 Moss Rock, Suite 105 San Antonio, Tx 78230

Designed, developed and implemented record keeping procedures. Helped prioritize work schedules and delegated assignments using Remedy Ticking software. Dealt tactfully and effectively with all customers. Demonstrated ability to apply sound knowledge to diverse applications. Demonstrated effective and consistent technical support. Competent in all phases of network infrastructure trouble-shooting techniques using Fluke Networks EtherScope. Compiled reports and records. Trained 2 new employees. Two complete upgrades of networking core infrastructure from Hughes Network equipment to Cabletron MMAC-8, and finally to Cisco Catalyst 6500 series. Ability to adapt to quickly changing plans and implementation processes while learning new concepts and ideas. Whether it is from new technology that needs to be implemented or a safer process, the ability to adapt is critical. Complete overhaul of cabling from trunk to user. Implementation of new network topology and new systems for customers. Use of Cabletron MMAC-8, Cisco Catalyst 6509 and catalyst C2960X, Cisco VoIP IP Phone 7942G, Microsoft Windows XP, 7, 8, 8.1, 10, Server 2008, Server 2012, Server 2012R2 and Office Suite, and Internal technologies to fulfill requirements of 3,000 assigned users and guests. Skills:Network Administrator, Field Trainer, Team Lead, Help Desk, On-Call, Phone Support, Customer Support, PC/Laptop Repair, Inventory Control and Documentation.

550 C St. West, Suite 17 Randolph Afb, Tx 78150

Used and perfected record keeping procedures. Dealt tactfully and effectively with all customers. Demonstrated ability to apply sound knowledge to applications. Demonstrated effective and consistent technical support. Competent in network infrastructure trouble-shooting techniques using Fluke Networks EtherScope. One complete upgrade of networking core infrastructure from Hughes Network equipment to Cabletron MMAC-8. Ability to adapt to quickly changing plans and implementation processes while learning new concepts and ideas. Whether it is from new technology that needs to be implemented or a safer process, the ability to adapt is critical. Implementation of new network topology and new systems for customers. Use of Cabletron MMAC-8, Cisco Catalyst C2960X, Microsoft Windows XP, 7, and Office Suite, and Internal technologies to fulfill requirements of 3,000 assigned users and guests. Skills - Network Support, Help Desk, On-Call, Phone Support, Customer Support, PC/Laptop Repair,

Comptia Security + Certification, Comptia Security +

Activities and Societies: CompTIA Security + CompTIA Security +

Crowdstrike Falcon Security Application, Crowdstrike Falcon Security Application

FHT-100, FHT-101, FHT-105 and FHT-120 courses in CrowdStrike University.

Sharpen Sales Skills, Improving Sales Techniques And Procedures

Harley-Davidson Certified Expert Salesman, Master Of Sales, Selling Skills And Sales Operations

Advanced Audio Visual Technician, Visual Productions, Advanced Audio Visual

Completed over 111 hours to reach the level of Advanced Audio Visual Technician.

Communications

49 Hours completed in studies under Communications.

High School Diploma, State Curriculum, 2.9 Gpa

Activities and Societies: AFJROTC AFJROTC Drill Team Member AFJROTC Color Guard Commander High school attended.