Key Skills: Data-Driven Decision Making, Security Management, Regulatory Compliance, Cross-Functional Team Leadership, Results-Oriented Project Execution.• Analytics: Leveraged data analysis to optimize remediation efforts, focusing remediation efforts on vulnerabilities with the greatest impact across 300,000+ vulnerabilities on 11,000 hosted servers in five data centers.• Project Management: Achieved a 95% reduction in total actionable vulnerabilities within nine months, fully eliminating all top-severity risks.• Regulatory Compliance: Process improvements and execution earned 'Unqualified Opinion' in multiple security audits (SOC1, SOC2, client, and internal).• Leadership in Business Transformations: Recognized by senior executives for creating a model of inter-departmental cooperation, showcasing the value of emotional intelligence in fostering teamwork and achieving organizational goals.

Key Skills: Stakeholder Management, Leadership in High-Stakes Projects, Cross-Functional Team Leadership, Regulatory Compliance, Objective Achievement, Customer-Centric Focus.• Project Execution: Served as Technical Management Lead for the largest QNXT SaaS upgrade in TriZetto history—a $72M, 10-year contract—achieving all milestones through proactive stakeholder engagement.• Customer Experience and Retention: Co-led a five-month turnaround of an at-risk software upgrade for a major Blue Cross Blue Shield client, regaining customer trust and fostered a seamless go-live experience.• Business Objective Execution: Directed cross-functional teams of up to 15 individuals, utilizing data insights and empathetic communication to achieve successful end-to-end system implementations, resulting in up to three multimillion-dollar client projects annually.• Leadership: Consistently met all regulatory, compliance, financial, and implementation objectives through data-driven planning and effective stakeholder management.

Key Skills: IT Leadership and Strategy | Budget Management | Stakeholder Relationship Management | Systems Implementation and Innovation | Regulatory Compliance and Process Improvement.• Vision and Leadership: Established an IT vision and roadmap focused on customer care, employee development, and integrity. Led a team of 12 direct reports and 7 contractors, managing a $6.5M budget across five locations, including international operations.● Innovation and Cost Savings: Spearheaded the development of a second-generation manufacturing engineering system (MES), saving the company over $260K annually by applying SDLC and Agile methodologies in a dynamic, fast-paced environment.● Strategic Relationships: Built strong relationships with internal customers, partners, vendors, and suppliers, driving company growth objectives of over 50% annually.● ERP Management and Cost Reduction: Negotiated the transfer of Microsoft Dynamics AX ERP from Finance to IT, reducing support costs by 60% and preparing the system for IPO and growth, including initiating SOX regulatory audits.● Audit Process Improvement: Implemented the Fastpath audit automation tool, streamlining audit processes and gaining endorsement from third-party auditors.● Customer Experience Enhancement: Collaborated with Sales to develop a user-centric Customer Portal, leveraging human behavior research to create a best-in-class customer experience.● Company Closure: Position ended due to company bankruptcy in 2012, resulting from offshore market pressures. Lead team through shut down process and job transitions.

Key Skills: Leadership in Business Transformations | Team and Budget Management | Cost Management and Reduction | Data Center Optimization | Regulatory Compliance ● Leadership in Business Transformations: Successfully led IT teams through multiple business transformations, including mergers, divestitures, spin-offs, IPO, sale to private equity, and significant outsourcing and downsizing.● Team and Budget Management: Managed a team of 7 direct reports and a total staff of 34, overseeing an annual operating budget of $5M (Capex: $2.3M, Opex: $2.7M ).● Centralization and Cost Reduction: Integrated IT functions across 12 sites into a centralized division, reducing operating costs by 12% through process efficiencies, system consolidations, and the deployment of advanced technologies.● Cost Savings Initiatives: Achieved over $300K in annual savings by consolidating software licenses and hardware support contracts. Reduced phone bill management costs by 26% and PC support costs by 66%, leading to significant long-term savings.● Data Center Optimization: Led a project to assess and optimize Data Center technology, reducing hardware by 70%, eliminating $240K in future replacement costs, and cutting utility costs by 40%.● Regulatory Compliance: Earned “Best Practice” certification from Ernst & Young for surpassing expectations in the first Sarbanes-Oxley audit.