Greg Doyle Email & Phone Number

Sydney, New South Wales, Australia

As a Chapter Lead within the Credit Cards Crew, it's my responsibility to:- develop and coach chapter members, - identify and recruit talent, - performance manage the chapter including assisting my chapter members to acheive their squad and personal objectives (which may include aspiring towards promotions or becoming subject-matter experts in their niche spaces) and- determine remuneration.All these activities are undertaken in the spirit of assisting my chapter members to enjoy their roles and work while achieving the best results possible for their squads and our customers.Separately I also sit within the Customer Experience and Operations Squad, my responsibilities cover:- governing Credit Cards' relationships with the key third parties including payment schemes, research companies and consultants with my responsibilities spaning supplier risk management and driving best performance against SLAs, and- driving the Credit Cards strategic goals to support customers by reducing credit card fraud and improving customer experience throughout the customer journey.Credit Cards has ambitious goals to dramatically improve the customer experience over many touch-points and my squad's deliverables have been designed to directly move the Crew towards achieving the best experience for customers as efficiently and effectively as possible.

Sydney, New South Wales, Australia

I have had the amazing experience of helping to launch CBA's Powr partnership as well as working on interesting deals and challenges across scheme management, card insurance, card manufacturing, credit card loyalty and enabling categories such as consulting, market research, credit bureaus and technology partnerships.Within the Consumer Finance Quality & Controls team, I assist in the governance of all third parties and provide risk management advice and support to the Consumer Finance teams to help implement the best standards of third party governance, including:- Due diligence and negotiation support during contracting activities- Ongoing third party performance and risk management against internal KPIs, supplier SLAs and risk exposures for credit card schemes, credit card insurance, credit card manufacturer, loyalty points engine, consultants, loyalty program partners and credit bureaus.- Driving best performance in supplier risk governance including designing risk and control profiles, facilitating & conducting audits and resolving issues and incidents- Driving internal governance innovations for: contingency plans, risk assessments, emergency financing for material suppliers and project planning contracts.

Sydney, New South Wales, Australia

I work at Westpac, which is focused on helping Australians succeed and helping people in the moments that matter. It serves over 14 million customers with financial services under its various brands which include: St.George, BankSA, Bank of Melbourne, RAMS and BT.With the restructure of Marketing and Digital into separate business units, I moved into Digital.Some of the ways that I support the Chief Digital Office include:- facilitating the embedding of new controls for vendor management- transitioning vendors into a new groupwide system for contracting activities and vendor governance- providing technical risk advice in areas such as data management and fraud- contributing to control self-assessments, control rationalisation and helping the newly established Digital business unit to navigate and comply with Westpac's Risk Management environment spanning its various guide-posts such as frameworks, policies, its risk strategy, regulatory obligations, and the risk appetite statement.In a shifting environment with high competition, regulatory changes, policy changes and transformations, we are focussed on delivering the best support and always pursuing improvements.

Sydney, New South Wales, Australia

I was recruited into Risk for the Chief Digital and Marketing Office to deliver a series of initiatives to improve vendor governance and performance, so that Westpac could achieve its objectives while managing its risks. These initiatives included:1) designing and embedding a system to improve the management of vendors, 2) developing templates for personnel to uplift their vendor relationships, 3) rolling out several training programs for Risk Managers and broader personnel and 4) redesigning a self-service process for contracting.As well, I supported our stars in Digital and Marketing as they produce content for our customers, by ensuring that we comply with our legal obligations and don't accidentally create false or misleading messages in our attempts to better serve customers.

Stepping into Westpac Group Procurement felt like moving into First Grade. Westpac staff and third party suppliers contribute so many positive benefits to our customers and communities that when I completed key projects, we could all feel a great sense of achievement.I was fortunate to be able to support:- the seasoned experts in the Sponsorships team as they sought out opportunities to partner with WIRES, the Australian Olympic Team, GWS Giants, Qld Reds and the St. George Illawarra Dragons.- Investor Relations to reimagine our annual reporting suite so we could communicate about our wider social impact as well as our financial results.- in the delivery of Westpac's first entirely-digital Annual General Meeting (AGM). We take our responsibilities to our shareholders seriously and ensuring that there was an effective forum for shareholder feedback even during COVID was a meaningful endeavour for all involved.In addition I could to be a part of a team where we would manage dozens of contracting activities across a broad range of categories including: Digital, Creative, Media, Events, Wardrobe, Market Research and Sponsorships.I was entrusted with drafting Category Strategies for Market Research and Sponsorships and was provided with opportunities to draft materials for how to manage data security during procurement activities and how to make contracting with Westpac easier for small businesses.

Sydney, Australia

I was able to support the transformation of Australia's largest training organisation. TAFE NSW supports the next generation to learn the skills to build their future.Our role was to balance our customers needs with our commercial needs for strong risk management, accurate financial analysis and a more mature understanding of our contractual obligations.I rose from Analyst to Commercial Manager and led the Commercial Team, I'm extremely proud of our achievements, such as taking our win rate for Bids & Tenders from 10% to nearly 50%!Being in Business Development, we learnt from the lows and were able to build up to and sustain the highs.We built a strong team culture based on learning from our losses, and gradually we built ourselves up to a point where day-after-day we were achieving victories and delivering great, customised offers to Corporate and Government customers to help them skill up their workforce.We sharpened our technical skills to the point where we were:1) solution selling, 2) tailoring pricing, 3) producing rapid, reliable and accurate financial modelling (which included options analysis and scenarios), 4) conducting thorough risk and contract assessments,5) briefing senior executives with key insights so they could make informed decisions regarding profitability, contingencies, cost controls and performance indicators,6) seen as trusted business partners throughout the organisation and with our Business Development colleagues.

Upon completing the graduate program in TAFE NSW's Finance and Strategy Branch, I was offered the opportunity which has shaped my professional development by challenging me to: grow a skillset covering many technical fields, lead under challenging circumstances, be humble and always listening and learning, and, build a firm foundation of professional values.I was so fortunate to have incredible mentors that instilled in me essential lessons and insights such as: the importance of establishing credibility, protecting your integrity, continuously improving, and passionately taking ownership of solutions when you find problems.In this role I was introduced to key areas for development including:- Pricing for competitiveness and risk- learning how to project mangement, how to support, how to mentor and how to lead- understanding procurement events such as: RFIs, RFQs, RFPs, Bids and Tenders, and- understanding contracts and reading them in context with industry regulations, risk management and performance

I was able to support a key function who helped plan years in advance to ensure the right resources were available to support training and jobs across NSW.Some truly outstanding leaders took me under their wing and taught the basics of professionalism and then the key skills needed if I was to one day develop into a trusted advisor.Upon completing my Juris Doctor/MBA at UTS, I was accepted into TAFE NSW graduate program in the Finance and Strategy Branch.I learnt how to be a part of a team, proper time management, delivering quality projects on time, communication, and email management.I was also introduced to the analyst's toolbox of Excel, PowerPoint and Word, as we built forecasts, analysed policies and drafted strategic guidance for executives.

Before the final semesterof my Juris Doctor/MBA at UTS, I secured an incredibly lucky role where I would be able to analyse developments, trends and financial results across virtually every industry and sector. I learnt the impact of research-driven lead genreration and was able to sharpen my understanding of fields such as business development, accounting, finance, economics and law.On a daily basis, the researchers were given the gift of reporting to our customers on: ASX financial results, prospectuses of floating companies, economic publications and key developments in the financial landscape such asthe outcome of expansions, M&A, partnerships, executive appointments, product launches and advertising campaigns.All of this needed to be digestible to our audience at a snap-shot and we would deliver anywhere between 30 and 50 insights per day per analyst.

AustLII is widely respected across the legal community for making legal information in the form of legislation, case law and journal articles, widely and freely available for use. By interning, I was able to make a small contribution to their great work.

Sydney, Australia

While undertaking my Juris Doctor/MBA at UTS, I was fortunate to get some early exposure to the value that legal professionals contribute. I received some essential early career mentoring and learnt where my strengths and weaknesses were as a professional. It was fascinating to get an entry level view of how the mechanics behind the justice system work to help people.

Lane Cove West, Nsw

Interning at Dental Corp was a chance to see a truly innovative and effective business model at play. Dental Practices were able to hand off corporate services to Dental Corp and focus on best serving their communities and Dental Corp was able to provide expert corporate services at scale. It was great early career exposure to how a great business model can help communities, staff and shareholders all at once.

Coogee, Nsw

After completing my Bachelor in Criminology and Criminal Justice, I got the opportunity to be a part of an agile, experimental tech start-up, staffed by young and ambitious staff and a visionary leader. This experience was a big part of inspiring me to test my limits further by undertaking the combined Juris Doctor / MBA at UTS.

Juris Doctor (Jd) / Master Of Business Administration (Mba), Business Law

I was humbled to have the opportunity to study what many students dream: Law. Even more fortunately, I was able to study my Juris Doctor.

Bachelor Of Criminology And Criminal Justice, In Criminology And Social Science And Policy

I was able to learn all the basic skills needed to cultivate a richer understanding of the world and learnt to never be afraid to ask.

Graduate Diploma, Legal Practice

Certificate Iv, Marketing

Certificate Iii, Investigative Surveillance

Yrs 11-12

Yrs 7-10