Greg Erickson Email & Phone Number

Charlotte Metro

Receives calls/emails from national clients that require guard services throughout the USA and Canada. Handle 15+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. Route orders to the appropriate field offices. Call prioritization and dispatch to determine appropriate emergency/non-emergency services. Relayed alarm dispatches to the local Securitas branch offices that require alarm patrols to commercial sites. Responsible for issue and complaint resolution with client customers. Service level reporting on guard orders, cancelations and issues tracking. Worked multiple shifts in support of 24/7 call center.

Charlotte Metro

Received afterhours emergency calls from security officers and clients that needed to be relayed to the proper contacts in the local Securitas branch offices throughout the USA. Handled complaint calls from clients and developed resolution strategies. Relayed alarm dispatches to the local Securitas branch offices that required alarm patrols to visit commercial sites. Responsible for check in calls from security officers on location. Delivered excellent customer service in high volume call center. Problem resolution between security officers and their local branch management.

Riverdale, New Jersey, United States

Worked with clients to assist with billable rates and issues. Programmed point of sale check terminals. Helped clients with submitting bad checks for reimbursement. Delivered excellent customer service to resolve issues between the client and company.

Riverdale, New Jersey, United States

Outbound calls to clients to obtain payment for outstanding debts and checks. The delinquent checkwriters were telephoned through a dialer programmed system. Consistently exceeded collection quotas. Worked with clients to facilitate payment of outstanding debts via Western Union. Exhibited superior communication skills in dealing with difficult people.

Riverdale, New Jersey, United States

Responsible for authorizing checks to clearing house. (Clients included, Macy's, Nordstrom’s, Chess King)Received calls from clients that requested authorization for check acceptance. Approved/declined checks from clients based on database records, company standards and credit reporting. Delivered excellent customer service in high volume call center. Worked multiple shifts in support of 24/7 call center.