Service Delivery Manager/Program Manager/Product Owner with 25+ years experience providing business solutions to financial services, public sector, and real estate services clients. Includes 17 years with Bank of America developing operational strategy and managing technology programs for Global Banking/Global Markets (GBGM), US Trust (UST), and Mortgage Technology stakeholders. Deeply experienced with Cloud technology, organizational analytics (cost, workforce) /operational efficiency, client data, AML compliance, and transition-focused programs.Specialties: Container Technology (Kubernetes, OpenShift)Organizational AnalyticsProject and Program ManagementAnti-Money LaunderingSystems Integration,Business Intelligence,Software Development Life-Cycle ManagementBusiness Process Design and Re-engineering, Quality Assurance,Performance Management,Organizational Planning, Design and Strategy,Change Enablement
Listed skills include Program Management, Business Intelligence, Financial Services, Change Management, and 15 others.