Configure, manage, support, and update server environment (Windows and Linux)• Maintain, update, support, and administrate VMware environment.• Monitor, maintain, update, and administrate Cisco Meraki switches environment.• Identify, recommend, develop, and support IT environment.• Maintain and administrate Microsoft 365 accounts.• Add, delete, assign roles for users in Azure Active directory.• Develop and maintain process procedures and design process and network diagrams.

Provide technical training regarding basic troubleshooting and peripheral installation.Assist customers with their technology needs by building computer systems, setting up and maintaining home networks (using routers and hubs, and various networking protocols, including TCP/IP and IPX/SPX) and providing technical support services.Continually striving to improve customer computer efficiency and effectiveness by installing and upgrading various hardware/software items, including: operating systems, NIC cards, multimedia peripherals, memory, motherboards, and CPU chips.

Install, configure, and support infrastructure hardware and applications, while maintaining and repairing routine to complex problems with system hardware and software.• Maintain and administrate Microsoft 365 accounts.• Create, maintain, and monitor VMs through VMware Vsphere.• Performs routine, complex, and emergency systems, networks, and/or database administration tasks to ensure and maximize service availability.• Provide support to end users, ensuring that systems perform reliably and required applications are deployed successfully.• MAINTAINS AND MANAGES ON-PREMISES AND CLOUD-BASED SYSTEMS, NETWORKS, AND/OR DATABASES INDEPENDENTLY.

Defines systems requirements and installs, configures, maintains and repairs server hardware/software. Designs solutions to systems problems, updates systems/software to current releases and integrates and coordinates diverse technologies. Creates and maintains user accounts, manages user groups and assigns network permissions. Analyzes and configures system backup strategy for SCADA servers and clients.

Performs network systems administration functions including creating and maintaining user accounts, managing user groups and assigning network permissions.Provides advanced technical support, direction and mentoring to other members of Rail Operations and the District.Determines hardware/software methodologies for transferring information between various computing systems and platforms for LRT and RTD organizational needs.Monitors regularly the performance and availability of all network systems using network monitoring software and tools.Installs, configures, maintains and repairs workstation, production server hardware/software and cable plants.Develops tests and executes methodologies for transferring information between various computing systems and platforms.Interprets system diagnostic and alarm messages and indicators and coordinates appropriate corrective actions relating to the LRT network and all traffic using that medium.Evaluates new technologies, methodologies and Information Technology trends to ensure the LRT network infrastructure meets current and future needs.

Prevent an average of 15 service failures per day by delivering expedited packages to customers.Increase successful package delivery rates by researching incorrect or inadequate addresses.Improve company efficiency by assisting delivery drivers with package organization to ensure prompt package retrieval and delivery.

Improved customer relations by providing troubleshooting assistance regarding personal computer hardware / software issues, answering hardware / software questions, and providing information on installation.Ensured prompt repair of customer computers by maintaining parts inventory and customer warranty database.Educated customers about various hardware/software upgrades available, including: Memory chips, hard-drives, modems, soundcards, CD-ROM drives, and Zip drives.Increased customer awareness about the proper use of personal computer hardware and software.

Built, tested, and repaired custom circuit boards used by the United States Department of Energy.Installed circuit boards into various devices using oscilloscopes, multi-meter, soldering iron, and other specialized tools.Customer Service