Greg Jackson Email & Phone Number

Idaho Falls, ID, US

Sacramento, California, United States

United States

- Currently an on-call escalation point for all network issues.- Duties include network architecture, configuration, installation, operation and maintenance.- Expert on traditional and converged data center technologies.- Responsible for the design and implementation of a medical practice network with over 100 sites and growing.

Sacramento, California Area

- Provide second level and on-call support for production issues in a managed services environment.- Act as primary point of escalation and triage for all network issues in the NOC.- Provide VoIP support including phone configuration, hunt groups, translations, and UCCX scripting.- Provide backup, restore, and technical support for Avamar and Mozy.- Assist.

Rancho Cordova, CA

- Responsible for maintaining the production and development networks for one of the top three mortgage insurance companies in North America.- Monitor and administer the systems, networks, environment and infrastructure.- Coordinate system deployments including installation and testing.- Maintain department records including system configuration and job.

Sacramento, CA

- Responsible for remediation and escalation in a network operations center that proactively monitors dozens of hosted and remote production environments.- Coordinated with vendors to dispatch engineers to remote sites to resolve hardware failures.- Troubleshot and repaired IBM and Apple laptops and desktops.- Trained new employees in best practices and.

Rancho Cordova, CA

- Monitored and maintained all systems and networks in the disaster recovery site supporting the two largest camping databases in North America.- Provided technical expertise as helpdesk support for 300+ user distributed call center in person and phone.- Ensured production systems are backed up and tapes are stored offsite for risk mitigation.- Generated.