Greg Jackson Email & Phone Number

Idaho Falls, Id, Us

Sacramento, California, United States

United States

- Currently an on-call escalation point for all network issues.- Duties include network architecture, configuration, installation, operation and maintenance.- Expert on traditional and converged data center technologies.- Responsible for the design and implementation of a medical practice network with over 100 sites and growing.

Sacramento, California Area

- Provide second level and on-call support for production issues in a managed services environment.- Act as primary point of escalation and triage for all network issues in the NOC.- Provide VoIP support including phone configuration, hunt groups, translations, and UCCX scripting.- Provide backup, restore, and technical support for Avamar and Mozy.- Assist in network discovery and build logical and physical Visios.- Provision and upgrade new guests and hosts for VMware clusters.- Responsible for updating network documentation and writing remediations for client onboarding.- Responsible for training lower tiers on networking concepts and applicability.- Handle emergency network maintenance.

Rancho Cordova, Ca

- Responsible for maintaining the production and development networks for one of the top three mortgage insurance companies in North America.- Monitor and administer the systems, networks, environment and infrastructure.- Coordinate system deployments including installation and testing.- Maintain department records including system configuration and job documentation.- Perform troubleshooting on servers and networks to diagnose technical issues and resolve problems.- Build and deploy new and virtualized servers including racking, cabling, and configuration of switches.- Configure and deploy changes on routers, firewalls and switches.- Assisted in creating a full inventory and physical topology for the production data center.- Created an outage tracking and notification system using Visual Basic.Net and IIS.- Train staff in best practices and mentor them in earning industry certifications consistent with company goals.- Provide leadership for short network projects.

Sacramento, Ca

- Responsible for remediation and escalation in a network operations center that proactively monitors dozens of hosted and remote production environments.- Coordinated with vendors to dispatch engineers to remote sites to resolve hardware failures.- Troubleshot and repaired IBM and Apple laptops and desktops.- Trained new employees in best practices and authored new procedures for systems and networks.- Provided helpdesk and phone support for a customer demo that won a major contract.- Headed a successful project to upgrade monitoring software enterprise wide.- Assisted in earning SAS70 certification by creating new user training documentation.

Rancho Cordova, Ca

- Monitored and maintained all systems and networks in the disaster recovery site supporting the two largest camping databases in North America.- Provided technical expertise as helpdesk support for 300+ user distributed call center in person and phone.- Ensured production systems are backed up and tapes are stored offsite for risk mitigation.- Generated ad hoc reports for executives using structured query languages.- Automation processing of nightly financial transactions using shell scripting.- Assisted in modifying database records and updating servers to maintain PCI compliance.