Greg Knapp Email & Phone Number

United States

-Configuring software solutions and other supported tools, initially focusing on the iMIS System.-Supporting clients on maintaining their use of, or extending solutions as needed for, iMIS and other ASI-affiliated products.-Performing data conversions and data cleanup.-Providing website support, configuration, and navigation using the ASI suite of products.-Delivering client training as either part of implementation, public online classroom, at your desk or client specific, as assigned.-Providing sales support for product fits and RFP responses.-Meeting team (and individual) established billable production targets.-Focusing on excellent service quality, with on-time and on-budget delivery, performing all work in accordance with the terms of the iMIS Agreement and other agreements as applicable. -Performing other job-related duties as may be assigned from time to time.

-Lead the process of transitioning new clients from their existing HCM software to the Paycor product suite-Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns as appropriate-Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. -Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.-Serve as the subject matter expert and advocate for the Paycor product suite-Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals-Possess working knowledge of the full Paycor product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines-Work in coordination with non-client facing Implementation team members to ensure accurate database configuration-Test client data and Paycor system configuration to ensure proper functionality and quality-Investigate, analyze and recommend solutions for clients’ issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues-Maintain accurate project status in Paycor project management software; proactively identify and mitigate project risks-Conduct telephone/web-based and/or face-face training sessions with new users-Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team-Transition clients to ongoing Client Services Support resources upon successful implementation-Train and mentor new team members-Serve as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retention

Rochester, New York, United States

• Cultivates strong relationships with clients and internal and external partners to deliver quality service• Proactively identifies opportunities to enhance clients' service experience• Maintains an advanced working knowledge of multiple Paychex products, as well as industry policies and procedures• Identifies and implements opportunities for process improvements• Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS• Serves as a mentor for less experienced teammates• Documents all interactions and uses the information to improve service

Rochester, New York, United States

•Acts as a contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.•Determines client product needs to ensure client expectations are properly set.•Establishes and maintains partnerships with Sales and HRG to ensure that all new and current client needs are assessed and met.•Creates and manages an implementation timeline including all tasks to be completed to ensure a successful client launch.•Manages communications and meetings with internal team members to ensure tasks are being completed and deadlines met.•Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.•Partners with New Business, Contractual, and Sales teams to provide outstanding support and product implementation to clients.•Provides Management team with regular status reports to ensure client satisfaction and progress is being met.•Ensures a thorough transition of the client to the New Business Team.•Makes recommendations regarding needs analysis and potential process improvements. Coordinates client training to ensure client expectations are met.

Rochester, Ny

• Collect and review PEO Health and benefits new business prospect applications for accuracy and completeness, maintains an activity tracking log and interacts with Sales and external clients to facilitate quote process• Serve as a liaison between Sales, Operations, and external clients to support the overall sales and orientation process• Identify and execute additional value-added services by promoting our products for all new clients and make payroll flow with ease• Schedule and conduct new client orientation meetings virtually or in person• Responsible for gathering and reviewing new hire packets, benefit enrollment forms, garnishments, 401k, flex, accrual information, payroll register etc. to ensure the client’s on-boarding process is handled in a timely manner• Management of clients’ expectations and relationships• Manage several implementation projects at any given time• Support Sales through assisting with administrative functions, discrepancy resolution, managing internal communication, etc.• Facilitate problem resolution for client employees and/or contacts directly or by partnering with the appropriate department• Other duties as assigned to support the general purpose of the position’s function

Henrietta, Ny

-Dedicated contact responsible for coordination of setup, training and successful implementation of Paychex Time and Attendance Product for clients.-Coordinates the installation of hardware and software for the Time In A Box and Time and Labor Online products for clients.-Provides technical service and support in troubleshooting and resolving any customer software and hardware concerns.-Acts as the primary contact for the client during the implementation process and discusses the implementation plan and timeline.-Partners with human resource representatives, operations and sales partners to ensure client satisfaction with the Time and Attendance product.-Proactively ensures ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention oriented programs.-Manage technical support on multiple accounts while delivering exceptional customer service.-Provides dedicated customer service of the Time and Attendance products to assigned client base and associated Hubs.-Establishes and maintains a positive working relationship with clients, sales representatives, human resource representatives and other field representatives to promote Paychex quality service image.-Researches and resolves complex billing issues from clients or field representatives, ensuring accurate billing and promoting client retention, and provides the necessary feedback to the client and or field.-Identify and document any potential improvements in the Paychex Time and Attendance account specialist procedures such as training, documentation and system enhancements in order to increase customer retention.-Participates in special projects and department initiatives as requested.

Las Vegas, Nevada Area

-Coordinating and monitoring all membership and services sales, locker rentals, pro-shop operations, equipment room rentals, facility tours and marketing of all the front desk services-Communicating, staffing, facilitating and marketing of all building special events scheduled in the recreation facility-Supervise and/or co-supervise a front desk staff of 50-60 students including facility attendants, service attendants, building managers, and 10-20 youth program instructors-Assist with the coordination and marketing efforts of all program areas, including but not limited to: youth programming, tours of the facility (student and outside groups) and development of membership and facility brochures-Work collaboratively with all other program coordinators in regards to front desk registration and marketing, programming locations, scheduling, set-up and space needs, cash handling or any other requests PC’s may have for the front desk-Responsible for all monetary handling including 3 $100 tills (1 for RWZ, 2 for Service Desk), daily deposit, all CRS refunds/cancellations and cash drawer audits-Maintain and provide support for our software systems (RecTrac & When-to-Work) and all sections used in the facility-Responsible for youth program development, budget management, equipment inventory, strategic planning and assessment, leadership training, student employment, and administrative functions-Observe and resolve risk management and safety issues and provide 24/7 emergency on-call response as necessary

Athens, Ohio

-Dual Masters in Recreation and Sport Pedagogy: *Campus Recreation & Coaching Education-Graduate Recruitment Scholarship recipient (2013/2014) *Worked collaboratively with Professor on developing potential study of the impact of Military Teen Camps in the Ohio area *Transcribed video interviews for the importance of the camp *Attended weekly meetings to determine goals and outcomes *Registered campers from online registration forms *Assisted in the development of a visual study which determined accessibility of outdoor settings for people with disabilities

Brockport, Ny

-Sell memberships to community members as well as faculty members-Open and close the SERC facility and ensure people are using the facility properly-Provide monthly reports to the Asst. Director for facility use and membership sales-Interview, hire and train employees on new policies and procedures in the SERCFacility-Complete Staff evaluations 2 times per semester-Work collaboratively with all Student Supervisors on civic engagement activitiesand fundraising programs-Lead in the direction and implementation of risk management/safety policies incase of emergencies that may occur-Maintain a staff of 25-30 Undergraduate and Graduate Students-Contact references and conduct background checks for prospective employees-Assisted the Campus Recreation professional staff in opening the SERC (July 9,2012)

Brockport, Ny

-Initiate and oversee fundraising/community service projects for StudentSupervisors-Encourage involvement with NIRSA and other professional developmentopportunities-Lead monthly meetings with the Student Supervisor Team-Pair up with a first year supervisor to present the Rising Star Level 1 Workshops-Promote new student recruitment by setting up information tables in residencehalls-Represent the department at various Open Houses and events conducted oncampus

Brockport, Ny

-Schedule and facilitate employee staff meetings-Assist in the hiring process of new HUB attendants as well as training newemployees-Maintain a customer service and friendly work environment, while ensuringaccuracy with financial transactions-Complete staff evaluations 2 times per semester-Conduct interviews of potential employees-Work collaboratively with all Student Supervisors on civic engagement activitiesand fundraising programs-Lead in the direction and implementation of risk management/safety policies in case of emergency that may occur

Master'S Degree, Recreational Studies And Coaching Education, 3.77/4.0

Activities and Societies: Assistant Coach-Men's Club Soccer-Worked collaboratively with fellow Grad students to create a Mountain Running.

Bachelor'S Degree, History; Minor In Coaching And Recreation And Leisure

-Worked 4 years at SUNY Brockport Campus Recreation, three of which I was a Supervisor -Participated in the Green Leadership Program.

Ged, Ged, 3.5

Activities and Societies: -Varsity Soccer and Baseball -Ski Club -High School Band -National Honor Society -Student Council -Musicals-2006.