• Global management of 1,000 staff members’ educational enablement.• Development and maintenance of on boarding programs for TAM Organization.• Development of Quarterly Training Plans for 1000+ individuals across multiple franchise areas and manager training plans. • Provide executive and detailed reporting and encouragement to stakeholders in completing assigned material.• Advocate for the TAM organization inside of VMware to have more beneficial technical training developed. Created awareness of the lack of in-depth technical up-to-date materials.Trusted advisor for enablement.• Engaged with the TAM leadership team in developing strategic training plans that aligned with the company's direction and the TAM organization.• Coordination and development of customer-focused advanced technical, professional skills, and procedural training. • ​Ensure that all program updates are shared promptly with stakeholders, anticipate potential risks and issues to proactively mitigate and propose alternative paths forward. • Determine priorities, map timelines for projects and programs, and risk and constraint escalation.• Work closely with Customer Success Senior Leadership team to determine priorities and with cross-functional teams to prioritize projects/programs and escalate risks and constraints.

• Developed strong, healthy relationships by establishing and maintaining a positive position as a strategic, trusted, and accountable advisor with customers.• Ensured customer business and technology priorities were met. • Large-scale project and program leadership.• Lead and primary resource on TAM Customer Central (at VMworld) events for 4 years which have been attended by more than 2000 TAM customers on an annual basis. Worked with team to Plan, develop, and execute an excellent customer experience. Focused learning events on deep roadmap and new offerings at a more personal level than the large sessions at VMworld.• SME for Global TAM Enablement Team.• Worked with multiple internal teams to enhance VMware offerings. Provided field feedback and customer requests to the engineering teams of various VMware products to help align solutions to customer needs and enhance customer experience.• Led and coordinated multi-vendor team approaches for issue resolution.• Coordinated product enhancement with EUC and VSAN for Enterprise Horizon Bundle. • Single point of contact for customers to ensure they receive the best experience they can have with VMware.• Provided customers with technical insight into their current environments and explain how VMware roadmap solutions could help them reach their business goals.• On the customer’s behalf advocate internally at VMware to ensure that their voice, needs, and wants are understood and addressed.• Ensured proper and timely issue resolution by coordinating efforts internally.• Captain on TAM Tech Lead Hybrid/VMware Cloud on AWS team. Provided technical assistance with customers of peers in the form of presentations and discussions regarding VMware Cloud environments.• Lead on VMware Cloud on AWS TAM Team driving overall structure for TAM organization. Worked in the development of the TAM cloud offering.• Provide hiring insight to Senior Leadership regarding technical candidate's abilities.• Mentoring.

• Lead Architect for implementation of VMware View infrastructure for six hundred desktops.• Hardware specifications for HP blade systems (C700 chassis) and NetApp (FAS3200/2040 with 400tb and 20tb) purchases for the virtual environment.• Lead Architect Integrating VMware to reduce costs in hardware and energy consumption, along with maximizing physical footprint within space restrictions.• Lead Architect on statewide county virtualization project (approximately 200 sites).• Lead Architect in virtualization backup solutions.• Lead Architect for upgrade planning for VMware server and View environments.• Specify, design, and prepare purchase documents for statewide hardware x86 environments.• Lead Architect for synchronization of eDirectory and Active Directory.• Lead Architect for state-wide standard operating system. Cost savings by using Linux and open-source products.• Design and engineering of a federated system for reducing customers logins. Create a simpler login system for enhancing the end-user experience.• Mentoring and training for junior-level employees.

• Lead architect integrating VMware environment to minimize physical server presence and reduce energy and hardware costs.• Lead architect of Disaster Recovery plans and procedures to ensure continuous uptime. • Headquarter site relocation planning. Recommendations on site preparation and procedures for movement of staff with minimal business impact.• Design and planning of migration of Microsoft, Linux, and Netware applications to a common Linux platform. Reduction of costs for server base.

• Design and implementation of Novell, Microsoft, and Linux services. Integration of platforms to provide the best services to the network community.• Design and implementation of VMware environment to minimize physical server presence, reduce energy footprint, and provide disaster recovery processes.• Design, implementation, and support of eDirectory tree for statewide LDAP solution.• Actively participated in the design and implementation of the Cisco 100 Megabit switched infrastructure environment. This included all major campuses of the Ohio Department of Human Services metropolitan centers.• Provide network design of IP addresses and port assignments. • Day-to-day day support of Cisco switch environment for network servers.• Design and implementation for Novell iChain systems and IDM3 environement.• Third-level support for Novell products (eDirectory 8.x on Netware UNIX, Solaris, Linux, Server OS, Identity Manager 3.0).• Point person between Novell and State of Ohio Jobs and Family Services.• SUSE Linux 9.x and 10.x server installations and integration with Netware.• HP EVA 5000 SAN environment installation and support.• Disaster recovery planning for Hot Site Solution.• Creation of process, implementation, and support of statewide upgrade of approximately two hundred and fifty servers from Netware 4.11 to 6.0 and then three hundred eighty-five Novell 6.0 to 6.5 servers.• Design, implementation, and support of Groupwise mail systems.• Design and deployment of Novell Portal Services for Web access (NetStorage).• Third-level support for Microsoft server products.• Configure, troubleshoot and maintain application objects for workstations (NT, 200x, XP, and Windows 9x).• Network server (Compaq and IBM) installation, troubleshooting, maintenance, and repairs.• HP Insight Manager installation and support.• Provide employment candidate input toward hiring.• Mentoring and training for junior-level and new employees.

• Engineered, configured, and provided operational support for Novell 3.x, 4.11, and 5.1 servers at the First Energy Corporation contract site.• Novell eDirectory maintenance and support.• Installation, support, and maintenance of Novell Distributed Printing Services.• Developed and Maintained server backup strategies and provided support using ArcServe 6.6 for Novell and NT environments.

• Novell eDirectory and server environment installation, maintenance, and support.Yearly auditing of network components.• Configuration, maintenance, and support of ZEN application objects.• Installation, administration, configuration, and troubleshooting for NT4.0 servers and workstations.• Stabilized existing network server environment through upgrades and repairs.• Actively participated in the design and implementation of Cisco 100 Megabit switched infrastructure environment. This included The Ohio Department of Human Services metropolitan centers infrastructure. • Supported day-to-day operations of a 25,000-node mixed Novell and NT network environment.

• Provided auditing services to ensure compliance of client networks.• Performed Pre-Year 2000 network analysis, critical issue avoidance planning, and assured client compliance.• Engineered, administered, configured, and provided operational support for Novell and NT servers for Pinnacle clients. Including NetWare Directory Services.• Engineering and support for GroupWise and MS Exchange email systems. This included post office installs, upgrades, and database support/maintenance.• Migrations and new installs of Netware servers to version 5.1.• Developed server backup strategies and provided support using ArcServe and Backup Exec in NT and Novell environments.• Installed, managed, and developed Disaster Recovery plans for NT, SQL, and Novell servers.

• Positioned, integrated, and documented new applications for the bank environment.• Responsible for the testing and integration of new Novell products.• Application code deployment using Tivoli Distribution Software on an NT platform.• Standards for NT4.0 server and workstation deployments.• Configured, troubleshot, and maintained application objects for NT workstations.• Support multi-protocol environments (Including TCP/IP, Token Ring, and Ethernet).• Development and publishing of Corporate Standards Documentation to provide continuity and a uniform network design.

• Network support for approximately 1100 users at various LAN/WAN Sites.• Engineered, administered, and provided support for all aspects of LAN/WAN, Novell, and NT networking environments (applications, hardware, and end-user).• Designed, installed, and provided support for Novell Border Manager, ManageWise, Replication Services, and LanAlyzer.• Installed, administered, configured, and supported NT3.51 and 4.0 Servers.• Multi-platform workstation environment support including Win95, NT 3.51, and NT 4.0.CCMail administration, support, and maintenance for desktop and mobile environments. • Installed, maintained, and supported OS/2 machines for CCMail routers.• Evaluated and implemented new Operating Systems and software.• Design, installation, administration, and maintenance of WinFrame server environment on a NT3.51 platform.Installed and configured Novell Directory Services for NT on NT servers to provide centralized administration of network resources.

• CCMail administration and support on multiple platforms.• Design, installation, support, and maintenance for Netware 3.x and 4.x servers.• Design, installation, support, and maintenance of Novell eDirectory.

• Installation, support, and maintenance for 2.x, 3.x, and 4.x Netware Servers.• Network support of end-users, hardware, printers, cabling, and software applications.• CCMail installation, support, and maintenance for server and client environments.• Technical solutions for network and stand-alone hardware and software design recommendations.• Installation and support of a Secure-ID remote access system to allow remote adjusters centralized data access.• Installation and maintenance of a CUBIX modem sharing system.• Installation of ArcServe 5.0 for Corporate File Server Backups.• Disaster recovery design for Netware file servers.

• Network support of systems critical to Medical Supplies and Billing System.• Quality assurance testing and installation of new software products.• Multi-protocol network and operating system environment support.• Installation, maintenance, and support of Netware 2.x environments and Windows desktop systems.