Greg Ohlson Email & Phone Number

Salt Lake City, Ut, Us

Sandy, Utah

Lehi, Utah

• Inbound call and email support for merchants inquiring about status of applications, requested documentation, funding holds and limit increases for new and existing merchant and eCheck.Net accounts. • Review and research new auto approved merchant and eCheck.Net accounts for possible fraud, report findings to backing processors. • Review new merchants against MasterCard MATCH database. • Contact existing merchants to update mailing address for returned monthly statements.• Assist in training new agents on all processes of current role. • Review daily ChargeBack report, to determine what action if any is needed.• Review merchant accounts for fraud, prior to removing any funding holds. • Compile chargeback and processing data for Enterprise level merchant that have been placed on chargeback programs by MasterCard and Visa.

Lehi, Utah

• Inbound call support for merchants across CyberSource Legacy Small Business, CyberSource Merchant Account Support, CyberSource Enterprise Support and V.me merchant support. • Troubleshoot multiple connection methods for merchant utilizing API and Hosted checkout pages. • Help merchants develop API and hosted connection methods by providing documentation and sample code. • Processed secure and sensitive Merchant Acquiring updates, including Bank Account information, address updates, processor updates and account terminations. • Help merchants reconcile their merchant account deposits and generate monthly merchant statements. • Took escalated phone calls and supervisor call backs for all handled queues. • Create merchant notifications for expiring transaction keys used for API and hosted connection methods.

Draper, Utah

• Manage a crew of 8-10 employees during the evening shift 4 days a week. • Create weekly shift schedule for 3 managers and 20+ crew members.• Cook and prepare orders for delivery, dine in and carry out. • Manage Inventory stock on hand and place bi-weekly food and dry goods order as well as calculate and minimize food waste, food preparation for nightly and next day shifts• Utilize social networking for marketing and promotions. Create weekly specials for marketing. • Organize and execute fundraising activities for local schools and charities. • Update Micros POS system to reflect changes in promotions and discounts.• Organize sales for upcoming summer concert series, local and state fairs.• Train new employees on company policy and procedures.