Greg Ohlson Email & Phone Number

Salt Lake City, UT, US

Sandy, Utah

Lehi, Utah

• Inbound call and email support for merchants inquiring about status of applications, requested documentation, funding holds and limit increases for new and existing merchant and eCheck.Net accounts.
• Review and research new auto approved merchant and eCheck.Net accounts for possible fraud, report findings to backing processors.
• Review new merchants against MasterCard MATCH database.
• Contact existing merchants to update mailing address for returned monthly statements.
• Assist in training new agents on all processes of current role.
• Review daily ChargeBack report, to determine what action if any is needed.

Lehi, Utah

• Inbound call support for merchants across CyberSource Legacy Small Business, CyberSource Merchant Account Support, CyberSource Enterprise Support and V.me merchant support.
• Troubleshoot multiple connection methods for merchant utilizing API and Hosted checkout pages.
• Help merchants develop API and hosted connection methods by providing documentation and sample code.
• Processed secure and sensitive Merchant Acquiring updates, including Bank Account information, address updates, processor updates and account terminations.
• Help merchants reconcile their merchant account deposits and generate monthly merchant statements.
• Took escalated phone calls and supervisor call backs for all handled queues.

Draper, Utah

• Manage a crew of 8-10 employees during the evening shift 4 days a week.
• Create weekly shift schedule for 3 managers and 20+ crew members.
• Cook and prepare orders for delivery, dine in and carry out.
• Manage Inventory stock on hand and place bi-weekly food and dry goods order as well as calculate and minimize food waste, food preparation for nightly and next day shifts
• Utilize social networking for marketing and promotions. Create weekly specials for marketing.
• Organize and execute fundraising activities for local schools and charities.