Greg Powers Email & Phone Number

Sunnyvale, Ca

Managed a team of between 12-14 Customer Care Executives caring for day-to-day functions supporting a demanding customer base and providing world-class service. Duties included developing and managing schedules, setting work flow and work priorities, managing attendance, and tracking and measuring metrics and performance numbers. Involved with coaching and mentoring, monitoring and scoring customer contacts, training new hires, and conducting/scheduling team meetings. Key manager in resolving credit/invoice issues in North America for the entire customer base.

Responsible for the California Tri-Valley territory as an Outside Sales Territory Manager. My duties included but were not limited to managing a territory stretching from Fresno to Oakland and supporting customers while promoting product lines and developing and maintaining vital relationships in order to drive production and sales numbers. Additionally, I was responsible for recruiting new customers, managing and conducting large-scale seminars to educate and enroll potential new clients, conducting in-office trainings and continuing education seminars, etc. Awards received included a commendation in the “100% Club” for achieving 124% to plan during Q4 of 2005.

2002-2004 In Inside Sales, my responsibilities were mainly in developing the program for generating sales from clients with zero history in using the company’s products and services. In this role I was not only very successful in driving product use but also in establishing a relationship with the client and providing vital support. Additionally:Responsible for doubling the original TeleSales target of 300 new customer acquisitions by generating over 600 new customer accounts resulting in over $700,000 in revenue for the company.

Ba, Social Science

Activities and Societies: CSU Chico Football, 1993-1994Dean's List, 1995

Aa

Activities and Societies: Gavilan College Football