Greg S. Email & Phone Number

Pennsylvania, United States

Directing district-level operations focusing on driving business growth and ensuring operational excellence. Recruiting, mentoring, and leading a multi-unit team, providing guidance and support to enhance customer service initiatives and oversee profitability across all locations. Developing and implementing strategic plans that improve operational efficiencies, resulting in a measurable increase in regional sales. Monitoring key performance indicators (KPIs) to ensure that all units are meeting operational standards and customer satisfaction goals.

New Jersey, United States

Led all aspects of store operations, including sales, staffing, and customer experience. Managed team of 50+ employees, fostering a culture of service excellence that significantly increased customer satisfaction scores. Executed inventory management and maintained supplier relationships. Implemented cost-saving measures without compromising quality. Trained and developed staff to enhance their skills. Analyzed sales data to drive strategic decisions and optimize operational efficiency.

Mount Laurel, Nj

Oversaw multiple high-volume food and beverage units in a fast-paced environment, ensuring consistency in brand standards and service delivery. Trained and led a team of managers and staff across several locations, collaborating to implement operational best practices that enhanced customer engagement.

United States

Executed oversight of five Starbucks stores within HMSHost locations. Directed daily operations, focusing on team development, customer experience, and alignment with Starbucks' global standards. Led training and mentoring staff to foster a knowledgeable and engaged team that consistently delivered exceptional service.

Education record

Education record