Greg S. Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tennessee, United States

Leadership, Sales, Operations, Coaching, Customer Service, Business DevelopmentIncreased pm sales base from $745k to$1.2 million from March 2022 - September 2023

Knoxville, Tennessee, United States

Sales, customer service, purchasing, inventory management, DOT safety, AR/AP,

Knoxville, Tennessee

Provide sales and operational leadership for an industry leading aerial device and custom truck builder with annual sales more than $14 million. • Monthly review of financials.• Increased Parts Department profit margin by 15%.• Develop internal policies and procedures.• Led install of 6S lean program in service & production departments.• Raised Service Department revenue $100k.• Developed sales & marketing program for parts, sales, and service department. • Developed a follow up quote process for parts and service departments.• Constructed a service department customer call back process to increase our value.• Establish and review branch & departmental goals monthly.• Determine all hiring, discipline, and pay scale decisions along with administering reviews.• Decreased Parts Department obsolete inventory by $100k. • Install of corporate safety program. • Cross-functional team leadership across sales, parts, production, and service departments. • Conducted weekly production planning meetings.• Appraisal, Sales & Marketing of Trade in vehicles.• Developed & oversaw the implementation of 3 service trucks. • Worked with local manufacturers to create a JIT process for production department parts.

Knoxville, Tennessee Area

Provided operations management, training/mentoring for 16+ team members, and strategic sales leadership for a department with total revenues exceeding $7M annually. Platinum Oval Award Winner and PACCAR Dealer of the Year Award Winner. • Assessed present and future needs, trends, and sales opportunities• Partnered with outside vendors to establish a profitable mix of inventory products • Established short and long-term operating and financial objectives• Ensured approved policies and objectives are clearly understood and effectively applied and communicated• Formulated annual and monthly sales/profit objectives and expense budget in accordance with company objectives• Created sales and marketing materials for sales representatives along with sales tools to assist them.• Reviewed and appraised the results of activities within the department and took appropriate actions as necessary • Developed merchandising strategies to ensure sales & financial objectives were obtained• Maintained appropriate communication within and between all departments within the dealership. • Promoted safe work habits to ensure that company safety policies were followed • Developed and maintained policies and practices which ensure positive customer relations• Stayed familiar with the activities of competition, market conditions and department operations. • Conducted regular sales meetings with inside and outside sales staff• Trained and developed department personnel • Project Management.• Department averaged 40% net profit from 2014-2018• Retail & wholesale of OEM and aftermarket parts• Managed a fleet of 8 delivery vehicles

Knoxville, Tennessee Area

Consistently achieved top-tier performance ratings across the southeast region by developing innovative business development strategies and cultivating talented, goal-oriented teams and leading multi-site locations. • Achieved the 2010 and 2009 “KPI Winner Award” by revising numerous operational processes and rebuilding teams, which subsequently improved annual KPI scores by over 65%• Negotiating on behalf of my customers to ensure they receive above market value for the sale of their asset.• Leading and directing the branch team to achieve sales, revenue, budget, and customer satisfaction expectations by ensuring that the company standards of performance are developed and exceeded.• Leveraged advanced negotiation skills to secure favorable transactions with solid profit margins• Successfully implemented Synergetics Lean Process System.• Developed highly successfully auction strategies by performing in-depth market analyses and aligning pricing goals with regional and national pricing models • Deployed a comprehensive knowledge of the automotive industry, a wide range of manufacturer makes/models, and auction processes to provide clients with expert guidance and consultations• Negotiated contracts with local towing companies.• Inventory Management.

Hickory/Lenoir, North Carolina Area

Lead the Western North Carolina Region, while developing an award-winning sales team and support staff, establishing long-term business partners, and deployed advanced business development strategies that generated over $60M in annual revenues. • Won the “President’s Award” in 2004, 2005, and 2006 by relentlessly focusing improving performance and driving substantial gains in revenue, profit margin, and customer satisfaction ratings• Spearheaded the development of a new region, created policies and procedures, hired talented teams, and subsequently generated over 70% of the entire region’s profit margin• Produced dramatic gains in market share and secured company-wide recognition as the “Market Penetration Leader” in 2004 and 2005 by maintaining an acute focus on developing untapped markets • Skillfully managed over $100M in inventory while simultaneously achieving the “Sales Price Leader” designation across 5 regions by equipping staff with advanced negotiation/closing techniques| • Developed sales & marketing material for sales department.• Won numerous performance awards including #1 Sales Price Leader, #1 Market Penetration Leader, Southeast Sales Challenge Winner, Corporate Level On-line Sales Challenge Winner, and many others • Generated substantial revenue gains through dedicated pursuit of opportunity, passionate customer service, and acute focus on creating both short-term and long-term revenue growth