Greg Scalia Email & Phone Number

Scottsdale, Az, Us

Scottsdale, Arizona, United States

Supervise a team of up to 8 Claims Associates while quickly adapting to the role and leading the team through effective onboarding, training, and ongoing coaching. Main responsibilities and achievements include:- Enhanced Team Performance: Use performance metrics and workflow analysis to identify improvement opportunities, set monthly goals, and provide targeted coaching, boosting team productivity and efficiency.- Manage Complex Claims: Review claim denials, handle Supervisor escalations, ensure customer compliance with terms of service, and approve claim payments up to $20,000.- Foster Collaboration: Lead regular team meetings virtually and in-person, drive engagement in Slack, and coordinate collaboration between Claims Associates, promoting open communication and teamwork to achieve operational goals.

Scottsdale, Arizona, United States

Managed a team of up to 14 Specialists for Lemonade's customer service department, specializing in pet insurance. This was a startup environment; I saw the Pet department grow from about 15 employees to a peak of 60 within the two years I was there. In addition to team management, I successfully accomplished the following:- Played a key role in launching Lemonade's partnership with Chewy by implementing training materials, presenting data trends, and collaborating directly with Chewy's team.- Collaborated with Underwriting, Product, QA, and Learning & Development teams to expand product offerings, address trends, and streamline processes.- Interviewed candidates and assessed their written assignments as part of the department's expansion.

Scottsdale, Arizona, United States

Coached the customer service team in quality interactions both on emails and phones

Scottsdale, Arizona, United States

Answered phone calls and answered emails as a part of the customer service team focused on homeowners insurance

Tempe, Arizona, United States

Scottsdale, Arizona, United States

Acted as a liaison between meeting professionals and the hotel's operating departments to be a visible and accessible floor presence in order to anticipate, understand and act upon all client needs

Scottsdale, Arizona

I took up to 80 calls a day from guests in order to process room reservation requests, changes, and cancellations for the resort. While doing that, I also identified and anticipated guests needs to sell appropriate room types and upsell various resort amenities.

Phoenix And Scottsdale, Arizona

Tasked with deploying employees and delegated tasks in order to execute store operations during scheduled shifts. Those employees were mostly trained by me as the lead trainer for Opportunity Youth in the Phoenix district. I was also in charge of analyzing store sales trends to make inventory ordering decisions. In my final year with Starbucks, I planed, marketed, and hosted large monthly coffee tastings for customers and partners. These coffee tasting events brought in up to 30 people each and positively effected coffee sales.

Tempe, Az

I was in charge of organizing the band in song selection, practices, weekly performances, and the budget given from the church.

Kansas City, Missouri

London, United Kingdom