Asurint provides comprehensive background screening solutions to meet the needs of a wide range of business partners and government entities by leveraging strong relationships and proprietary technology to deliver industry leading results.Cut Turnaround Time by 50% (1 full day) by implementing remote and offshore BPO staffing strategies to achieve industry-leading results for speed and quality.Designed and implemented customized processes for clients and partners resulting in increased wallet share and 10% higher Net Promoter Score. while preventing additional expense.Led cross-functional teams to adopt process changes focused on increased achievement of customer goals, simultaneously driving an 8% improvement in individual efficiency.Partnered with New Client Implementation team to streamline onboarding process and accelerate ordering process to generate new revenue.Implemented staff balancing strategy across multiple sites, resulting in annual savings in excess of $1,000,000.Earned $13 million increase in annual revenue by incorporating multiple high volume high value contracts - delivering superior financial results without material increase in expense.Created and implemented enhanced communication strategy, including Town Halls and Department meetings. Focus on departmental culture resulted in 15% increase in Corporate Culture survey.Re-engineered dispute process to maximize response time goal achievement, resulting in 23% improvement in 6 months.

Safeguard is a turnkey resource for multiple aspects of default property preservation. We pride ourselves on our attention to detail, our quick turnaround times and our high levels of quality service.Strengthened multiple high-profile relationships through robust communication plan resulting in more than 50% revenue growth ($2.5 million increase for portfolio).Drove company-wide efforts to streamline workflows and reduce errors, resulting in 20% improvement in Client Scorecards - vaulting from last place to first across all providers in 12 months.Overhauled onboarding conversations with new clients to educate on best practices and customize processes, leading to 15% faster initial billing.Specialized in turning around At-Risk clients resulting in 20% reduction in escalated complaints from re-assigned clients.Created daily process audits for high-risk transactions resulting in 12% reduction in order entry failures.Facilitated training sessions for segments of clients' staff resulting in increased acceptance of new processes.Created and implemented Operational Risk Matrix (ORM) to document key processes and dependencies to ensure sustainability.Developed process reporting and enhanced controls resulting in 75% improvement in on-time delivery.Documented procedures necessary to empower staff to complete additional tasks responsible for improved responsiveness for clients.

Responsible for all aspects of daily operations. It includes: Accounting, Credit, Collections, Human Resources, Order Entry, Inventory Management, Staffing, Customer Service and Production/Shipping.Identified and fixed process gaps to eliminate billing errors on customer statements, resulting in 15% reduction in complaints.Created and implemented Collections Strategies resulting in $250,000 reduction in severe delinquency (>90 days).Introduced staff maximization by cross training processes allowing the team to realize 10% increase in productivity with 12% staff reduction.Implemented creative collection strategy for Accounts Payable department to create a year over year reduction in balances owed by $200,000+ without increasing the Operating Credit Line.

Dedicated servicer for fast growing tax lien investment firm actively acquiring assets in 13 states. Provided full service support from pre-investment due diligence through entire tax lien life cycle – ending in redemption or sheriff sale.Created a structured engagement plan to manage and strengthen key relationships including local government officials via strategic communication strategy.Created data review policy to ensure accuracy of customer mailings resulting in 8% cost avoidance in misdirected documents.Selected and onboarded competitive new vendor relationships focused on quality and cycle time, resulting in 250% increase in foreclosure case filings.Implemented recovery strategies doubling the dollars collected (from $550,000 to $1,200,000) in 1 year.

Lead the efforts of multi-functional Operations teams to provide support for PNC’s collections, foreclosure and bankruptcy teams.Provided analytical and administrative support for national Default organization by leading teams responsible for Bankruptcy and Modification businesses.Implemented redesign of foreclosure valuation process to reduce expense by $15,000 per month and decrease average cycle.Implemented formal Workforce Analytics to forecast staffing needs and realize $500,000 in annual savings attributed to positive attrition.Introduced a culture of continuous improvement illustrated by Sig Sigma Yellow belt certification for 40 members (77%) of the department.

Reduced losses by leading managers, staff and vendors for designated collection support (back-office) processes, including Skip Tracing, Charge-off, Probate, Bankruptcy, and Litigation.Earned Six Sigma Greenbelt certification for project that redefined attorney referral criteria, resulting in an estimated $150,000 savings for the Probate recovery process.Created core metrics, scorecards and process audits for a division dashboard, enabling personal accountability for all agents in the Collection Support division.

Provide support and guidance for the Virtual Distribution Channel (VDC) organization on Compliance subjects, as well an internal practices and procedures. Drive results for Corporate Compliance initiatives. Serve as subject matter expert. Collaborate with Corporate Compliance partners. Create, manage and test Corporate Continuity plans.Created comprehensive communication strategy (intranet page, newsletter, alerts) to share changes and best practices while promoting adherence.Redesigned Client Identification procedures to simplify and create better client experience, resulting in reduced Average Handle Time by 20 seconds and a 50% decrease in critical quality errors.Revamped Internal audit process, eliminating non-value add steps, strengthening controls on high risk areas, resulting in 14% increase in productivity.

Member of the call center management team in positions including AML/Suspicious Activity review, Credit Risk Detection and Collections departments. Also served as a new hire trainer for Credit Lending and Collections.