Greg Sterner Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

SVP & Sr. Director - Head of Issue Management - Chief Control Executive Office

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Lead and set business strategy for Vendor & Relationship Management, Enterprise Unclaimed Property, U.S. Postal Service and United Parcel Service relationships for Ameriprise. Concurrently, Chief Operating Officer of Ameriprise Certificate Company. Responsible for the collaboration with product management team driving process improvements, transparency around service level performance across affiliates and operations.

Greater Minneapolis-St. Paul Area

President and CEO of Ameriprise National Trust Bank. Responsible for P&L, product development, advisor engagement, and business strategy.Concurrently, Chief Operating Officer of Ameriprise Certificate Company. Responsible for the collaboration with product management team driving process improvements, driving transparency around service level performance across affiliates and operations.

Greater Minneapolis-St. Paul Area

Corporate Officer that drives initiatives and is a key member of the Senior Leadership Team and reports directly to the Executive Vice President and Chief Executive Officer (CEO) on leading the quality and customer experience to align with our vision.

Greater Salt Lake City Area

Responsible for the day-to-day leadership for wire transfers, ACH, Item Processing, Credit Line Processing, Support Services, Foreign Exchange Service, Membership Banking Back Office, Escheatment, Fraud, ATM reconciliation and Balance Transfer Reconciliation.

Greater Salt Lake City Area

Directed and coached the teams in Item Processing, Payee Keying and Support Services responsible for inclearings, deposits, remittances, general ledgers tickets, incoming/outgoing adjustments, incoming/outgoing return items, collection items, research, imaging mail distribution, transportation, handling of customer calls, check and credit-line approvals. Forecasted and administered $3.8 million budget. Nurtured relationships with third-party vendors and ensured regulatory compliance in order to meet organizational goals.

Greater Salt Lake City Area

Directed and developed staff of 100 at Key Services in Accounts Reconciliation Processing (ARP), Lock Box, Statement Rendering, Proof Distribution, Printer Operations, Sorter Operations, ATM Processing, Transit and Reconciliation departments for the Rocky Mountain Region. Prepared, delivered and balanced transactions and reports for high-profile clients. Identified and implemented the most efficient industry procedures and policies as a member of Key’s Nationwide Banking Team.