Greg Utech Email & Phone Number

Cedar Rapids, IA, US

Campbell, CA, US

Belmont, CA, US

Belmont, CA, US

Belmont, CA, US

Primary point of contact responsible for the growth and development of the Contact Center Practice for RingCentral. Goals include improving overall customer satisfaction and delivery experience, improve time to deliver, maintain and grow Professional Services margins on Contact Center deals, and improve Contact Center revenue year over year.

Morristown, New Jersey, US

Primary point of contact for all large opportunities and pre-sales engagements for Project and Program Management practice including custom pricing, scope reviews, Executive presentations, and primary APS Deal Review owner for North America & Canada theaters

Morristown, New Jersey, US

• Directed a global transformation of Avaya’s internal procedures and methodology for solution delivery to improve efficiency, maximize margin, and achieve best in class standards
• Directed GPMO website revisions to consolidate global data to standardize a global solution delivery
• Revised global methodology by creating a solution specific technology template and scope to standardize the customer delivery experience across all Avaya product offerings
• Reviewed inefficiencies and process improvements which lead to a reduction in cycle time. These optimizations are targeted to reduce book to bill from +60 days to sub 14 days on projects $50k and below
• Reviewed backlog with sales operations leaders to accelerate revenue recognition. Efforts yielded an $11m acceleration number for Q4 FY14
• Analyzed current Cost of Poor Quality metrics in order to identify and isolate common offenders, then amend or create global process to reduce and eliminate CoPQ numbers consistently quarter over quarter

Morristown, New Jersey, US

• Managed a group of 19 Global and Senior Program Managers who were responsible for Avaya’s largest named accounts. Restructured group responsibilities for escalation management, relationship building, and pre-sales.
• Continuously improved the team through bi-weekly one on one sessions with all 19 direct reports to review individual strengths and weaknesses, providing mentorship and career planning
• Drive organizational quarterly objectives to meet commitments
• Provide high level Executive presentations on solution delivery methodology, pricing review, and risk analysis
• Responsible for Program/Project Management recruitment including Vendor Management
• Maintaining third party contracts with multiple vendors including developing third party Statement of Work, interviewing potential candidates, procurement and purchasing responsibilities for those parties

Morristown, New Jersey, US

• Exceeded annual personal revenue target by 200% for each year FY13, FY12, and FY11
• Primary Program Manager on multiple Fortune 100 accounts
• Established a reputation as subject matter expert and point of contact to assist resources globally with process and implementation related questions
• Achieved the highest services to product attach rate in the company at over 43%, maintained services margin at 38%, and improved year over year growth in services revenue by 28%
• Streamlined sales and maintenance processes by strengthening the relationship of cross-functional teams
• Established mentoring programs and benchmark workshops to accelerate major account best practices

Morristown, New Jersey, US

Minneapolis MN, MN, US