Greg Barrett Email & Phone Number

Sarasota, Florida, United States

We are putting together some new technologies to help grow this contact center with the business. Level 1 Quality is complete (core Contact Center KPIs and reporting) now on to Level 2 Quality focus on CSAT and Agent Sat.Update to true Level 2 with a deep focus on Genesys AI. Moving aggressively we are using AI to drive our QA, Gamification, Knowledge Base and our channels. Now that the AI tools are mainstream we can apply the concepts in a clear, eay to use interface to get results in a true Omni-Channel user experience.

Sarasota, Florida Area

We are building out a new contact center to allow us to expand easily with the growth of our sales.

Sarasota, Florida Area

We are putting together a global team that is working on the next step for Security as we integrate diverse products to solve real business issues with managing security concerns proactively instead of reactively.

Sarasota, Florida Area

Interesting twist on combining GE Security with UTC Fire & Security.

Sarasota, Florida Area

Sarasota, Florida Area

Manage the highest ranked Support team in the Tax Software business due to great products and smart agents.