Greg Barrett

Greg Barrett Email and Phone Number

Contact Center Operations Manager at Outdoor Network - USA @ Outdoor Network - USA
albany, georgia, united states
Greg Barrett's Location
Sarasota, Florida, United States, United States
Greg Barrett's Contact Details

Greg Barrett personal email

n/a
About Greg Barrett

Work in a place that has to get better.Specialties: Support systems and process improvement

Greg Barrett's Current Company Details
Outdoor Network - USA

Outdoor Network - Usa

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Contact Center Operations Manager at Outdoor Network - USA
albany, georgia, united states
Website:
outdoornetwork.com
Employees:
38
Greg Barrett Work Experience Details
  • Outdoor Network - Usa
    Contact Center Operations Manager
    Outdoor Network - Usa Jan 2019 - Present
    Sarasota, Florida, United States
    We are putting together some new technologies to help grow this contact center with the business. Level 1 Quality is complete (core Contact Center KPIs and reporting) now on to Level 2 Quality focus on CSAT and Agent Sat.Update to true Level 2 with a deep focus on Genesys AI. Moving aggressively we are using AI to drive our QA, Gamification, Knowledge Base and our channels. Now that the AI tools are mainstream we can apply the concepts in a clear, eay to use interface to get results in a true Omni-Channel user experience.
    View
  • Envera Systems
    Director Of Customer Care
    Envera Systems May 2014 - Sep 2018
    Sarasota, Florida Area
    We are building out a new contact center to allow us to expand easily with the growth of our sales.
    View
  • Johnson Controls
    Global Technical Support And Services Manager
    Johnson Controls Feb 2012 - May 2014
    Sarasota, Florida Area
    We are putting together a global team that is working on the next step for Security as we integrate diverse products to solve real business issues with managing security concerns proactively instead of reactively.
    View
  • Utc Fire & Security
    Global Process Leader
    Utc Fire & Security Nov 2003 - Apr 2012
    Sarasota, Florida Area
    Interesting twist on combining GE Security with UTC Fire & Security.
    View
  • Ge Security
    Technical Support Call Center Manager
    Ge Security Nov 2003 - Nov 2006
    Sarasota, Florida Area
    View
  • Arthur Andersen
    Technical Support Manager
    Arthur Andersen Apr 1991 - Nov 2003
    Sarasota, Florida Area
    Manage the highest ranked Support team in the Tax Software business due to great products and smart agents.

Greg Barrett Skills

Process Improvement Security Management Integration Leadership Enterprise Software Program Management Technical Support Team Building Project Management Troubleshooting Cross Functional Team Leadership Call Centers Team Leadership Business Analysis Six Sigma Business Process Improvement Operations Management Change Management Customer Service Crm Vendor Management Account Management Access Control Cctv Software Development Telecommunications Saas Product Management Agile Methodologies Alarm Systems Disaster Recovery Software As A Service

Greg Barrett Education Details

Frequently Asked Questions about Greg Barrett

What company does Greg Barrett work for?

Greg Barrett works for Outdoor Network - Usa

What is Greg Barrett's role at the current company?

Greg Barrett's current role is Contact Center Operations Manager at Outdoor Network - USA.

What is Greg Barrett's email address?

Greg Barrett's email address is ba****@****zon.net

What schools did Greg Barrett attend?

Greg Barrett attended University Of South Florida.

What are some of Greg Barrett's interests?

Greg Barrett has interest in Motorcycling, Cooking, Exercise, Investing, Outdoors, Electronics, Home Improvement, Reading, Music, Sports.

What skills is Greg Barrett known for?

Greg Barrett has skills like Process Improvement, Security, Management, Integration, Leadership, Enterprise Software, Program Management, Technical Support, Team Building, Project Management, Troubleshooting, Cross Functional Team Leadership.

Who are Greg Barrett's colleagues?

Greg Barrett's colleagues are Katherine Willis, Jeremy Ridder, Nathan Daugherty, Curtis Porter, Curtis Loud Jr, Kimberly Garrett, Debbie Douglas.

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