Promotion to Lead IT EngineerIn addition to the roles and responsibilities of the Senior Systems Engineer, additionally performed:Service Desk Team management.Led migration off Windows 10 to Windows 11, both on laptop and on VDI, after a POC/Pilot.Led migration from on-prem Active Directory to Azure Active Directory for end users.Migrated from GPOs to Intune controls while maintaining 95% or higher compliance with Qualys Policy Management controls.Intune compliance and control policies for iOS, Android, and Windows.DataDog monitoring and alerting.

Design, develop, maintain, and fine-tune Amazon Web Services (AWS) Infrastructure/Platform/Software as a Service (SaaS) cloud environments. Designed, tested, maintain, and optimize AWS WorkSpaces VDI solution, including converting to a BYOL Windows 10 host. Built out MFA connectivity to VDIs across Google Auth, Okta, and Duo.Operate within a well-defined ITIL framework, using ServiceNow ITSM and a robust Change Management process.Designing, configuring, maintaining Windows Client/Server infrastructure, telephony (Teams), systems and software applications and solutions for CSBS with a special focus on Information Security.Deploy and maintain security posture improvements with tools such as Qualys and Crowdstrike as either GPO or PowerShell tweaks.Maintain patch management for networks and systems with zero-day vulnerabilitypatching as well as new install build outs across the enterprise using Kace and validate security compliance against Qualys scans.Office 365, Intune, and Active Directory administration.Image deployment and upgrades for fleet machines, including remote workers.Monitoring using internally built tools, Site24x7, and previously SolarWinds Orion.Reporting across data sources using PowerShell, Python, and SQL.Hybrid remote and then fully remote operation with no degradation in services rendered to team.

MSP startup providing services, support, and sales serving SMB, federal, state, and educational customers.Special focus on cost and complication minimization through cloud and virtualization migrations to solutions such as G Suite, AWS, Cloud-Controlled devices, and VMs.As a new business venture, in charge of running day-to-day operations, logistics, technologies and pre and post-sales, deliverables, and marketing.PHP and MySQL reporting reports for clients, including on-site training.Staffing source for local IT education needs.

Assisted local successful VAR reach unparalleled success over the decade by improving and redefining successful practices to be done faster and easier, allowing growth and targeting larger opportunities.Imaging thousands of devices at once, Cloud development, Systems administration of hundreds of Microsoft servers at once, scripting, wireless, networking, security, documentation, training, low-level RAD programming, database, and VMWare/Hyper-V virtualization.Led focus teams to solve issues and deliver results, across employees and subcontractors.Tasked with taking serious evaluations of technologies and problems and coming up with solutions that are reasonable and easy to use across all knowledge levels.

Led teams of installers to remove and replace thousands of machines every summer.Charged with personnel leadership and finding improvements in the processes.