Gregory Eyre Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

- Acts as Project Leader for the evaluation and implementation of new technology. Provides systems analysis, business requirements, design, testing, and project management.- Support and optimize business transformation across business teams. Work with key stakeholders to document and validate business objectives and requirements for implementation by technical teams.- Take a hands-on approach to troubleshooting complex process, functional, and application issues and manage these through to resolution.- Apply best practice techniques to ensure that data integrity, internal controls, and audit trails are maintained throughout all applications and solutions are scalable to support a fast-paced and growing environment.- Develop, review and execute system test Scripts, and perform end-to-end testing of business processes.- Develop user-training guides/material/documentation and conduct training for end-users on how to effectively use systems features and related applications.

- Developed project plans, defined scope, maintained project documentation and budgets, oversaw project teams, budget impact forecasting, and risk mitigation, and communicated weekly project status to stakeholders.- Championed project initiatives, proof of concept execution, infrastructure design, hardware/virtual machine provisioning, testing orchestration, and successful production go-live facilitation.- Guided Sustainment and Project teams through first experience with Agile project management as a Scrum Master, transitioning projects and workload to the Jira Agile solution, resulting in achieving significant improvements in story completion trends, enhanced communication, boosted confidence levels, and increased work efficiency.

- Assumed responsibility for project plan, defect tracking, defect triage, scope definition, handling enhancement/change requests, creating technical documentation, and delivering detailed, comprehensive defect reports to project team.- Rescued critical sales system upgrade project at Walt Disney World, under tight deadlines, by researching, implementing, and validating missing setup for federated authentication/authorization, ensuring on-time project launch without any setbacks.- Led multi-faceted TravelBox implementations, including a significant 6-month major release adoption, a comprehensive ~1-year implementation for Disneyland Paris, and an extensive replacement application, "TravelBox Central", to replace sales segment of Disneyland’s property management system (LMS by Agilysys), involving multi-million-dollar investments and over a year for full implementation.

Anaheim, California, United States

- Collaborated with application vendors (SAAS), analyzing data and code to address issues.- Assisted in implementing operational processes aligned with business requirements using existing application software capabilities, such as enabling tracking of secondary confirmation numbers on hotel reservations through database analysis and front-end customization to capture and input data.- Served as project manager for impactful IT capital and expense projects associated with supported applications, encompassing version upgrades, integrated tool implementations, enhancement requests from software vendors, and user-centric improvements, impacting hundreds of users and achieving new feature integrations and enhanced stability within 3-6 month timeframes.

Anaheim, California, United States

- Supported various hospitality and sales business applications as On-Site Senior IT analyst, including Lodging Management System (Agilysys) property management system (hotel sales/front desk) on AS400, Daylight (Newmarket), catering and convention sales software on Windows/SQL Server, Meeting Matrix (company of the same name) room and event diagram software on Windows Server, ReServe Interactive (Infor) cloud-based catering/event/reservation/floor management software, SpaBooker (MINDBODY) cloud-based spa booking solution, JAWS (Vispero) screen reading accessibility PC software, and ZoomText (Vispero) magnification/reader accessibility.- Provided comprehensive support for user and system-generated incidents and requests, managing a user base of 500-1000 users and effectively addressing 30-50 incidents/requests per day.- Crafted specifications aligned with diverse business requirements, catering to Reservation Sales, Convention Sales, and Hotel Operations teams, delivering solutions to enhance operational efficiency.

Anaheim, California, United States

Created user profiles in LMS for new Reservations Cast Members; built and maintained LMS product in the CRO training partition; maintained the Room Only Internet line of business from an overall process stand point; used LMS templates to maintain an updated interface from Logibro; worked with IS to perform LMS testing in regards to new business applications.

Anaheim, California, United States

Utilized a series of quality control methods to maintain the integrity of interfaced internal Wholesale reservations in the Resort’s Property Management System system; responsible for GDS reservations contracted and sold through UTELL; provided phone support to Wholesale reservations and Group Reservations; used LMS templates to maintain an updated interface from Logibro; served as back-up to the CRO and WDTC Reservations Phone Queues.