Problem Solver with extensive experience in Client Relationships; Business and Program Mgmt; ITIL; and Technology Implementation & Support. Rather than "just talk about it", let’s "just make it happen". Partnering with both Enterprise and Government customers, some excellent outcomes have been achieved, with leadership and innovation creating lasting and sustainable results. Customers and colleagues often describe me as: • Diligent; Consistent and meticulous attention to detail. • Highly motivated, persistent and results-oriented. • Tactically consistent with strategic objectives. • Skilled in developing and facilitating business strategy and risk mitigation capability. • Exceptional skills with people of diverse backgrounds, cultures, professional and technical levels. • Diplomatic, yet refreshingly up-front and honest. • High level of personal and professional integrity. My leadership and coaching skills inspire colleagues to produce high quality outcomes within tight schedules and budgets, with the team gaining transferable skills. ITIL (Master & Expert) and PMBoK savvy, enjoying the opportunity to drive change in fast paced environments. Recent examples of stakeholder management requiring high levels of collaboration across complex multi-vendor environments include: - Setup and operationalised the Team Downer MSP "Preferred Partner Program" across 100+ Small to Medium Enterprises providing "above the line" services to Dept of Defence. - Service Improvement across Telstra’s Cloud offerings to the top 100 “big-end-of-town” customers. - Oversight/migration of customers enabling Telstra “Dedicated Hosting” Cloud Platform closure. - Transition of services from outgoing IT Service provider for the Tax Office. Developed the training program for IT technical support staff which won Prime Minister’s Employer of the Year in 2003. This invested heavily in staff training and was rewarded with superior customer experience and team loyalty.