Greg Ball

Greg Ball Email and Phone Number

Innovative Business & Automotive Strategist with a 40-year legacy | Pioneer in Fixed Operations | Consulting on Management, Leadership, Teamwork & Retention | Professor and Educator | Founder, Ball Strategies, LLC @ SmartTech Enterprises
exton, pennsylvania, united states
Greg Ball's Location
Long Beach, California, United States, United States
About Greg Ball

A transformational leader with a profound 40-year legacy in the business and automotive strategy landscape. As the Founder of Ball Strategies, LLC, I have pioneered tailor-made solutions for clients across industries, ensuring bottom-line success and customer satisfaction. Through constant communication and collaboration, my firm has guided numerous companies on their path to success and fulfillment.In my role as District Sales Manager at the Toyota LA Region, I cultivated dealer and brand loyalty, supporting market share growth through innovative strategies and initiatives. By coordinating various operations, I elevated the district’s vehicle sales to record levels during a global pandemic, consistently exceeding accessory sales targets. My leadership there was marked by industry-leading guest experiences, profitability, retention, and customer satisfaction.My passion for education is evident through my tenures as Professor at both Long Beach City College and Fullerton City College. I designed, instructed, and spearheaded curriculum development in the School of Business and School of Auto Technology. I also played a key role in achieving NATEF Certification for the Automotive Technology Department, ensuring quality education and enhanced professional opportunities for thousands of students.As an Automotive Fixed Operations Consultant, I leveraged extensive industry insights to pinpoint areas for improvement. My strategies resulted in increased efficiency, profitability, and alignment with current trends.My educational background includes an MBA, M.A. Degree in Occupational Studies / Vocational Education, and B.S. Degree in Manufacturing Engineering, along with numerous industry certifications such as a Certificate in Industrial Safety Operations, Certificate in Facilities Operations, Toyota Master Diagnostic Technician and ASE Master Certified Technician. This education forms the backbone of my unwavering commitment to lifelong learning, and excellence in my field.I've also been actively involved in various professional organizations and volunteering commitments. As a member of the Society of Automotive Engineers (SAE), Society of Manufacturing Engineers (SME), and California Automotive Teachers Society (CATS), I have connected with industry peers and remained abreast of the latest trends and developments.I look forward to connecting with like-minded professionals and exploring new opportunities to contribute to the automotive and business sectors. Feel free to reach out and let's drive the future together.Email: greg@ballstrategies.com

Greg Ball's Current Company Details
SmartTech Enterprises

Smarttech Enterprises

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Innovative Business & Automotive Strategist with a 40-year legacy | Pioneer in Fixed Operations | Consulting on Management, Leadership, Teamwork & Retention | Professor and Educator | Founder, Ball Strategies, LLC
exton, pennsylvania, united states
Website:
4loyalty.com
Employees:
8
Greg Ball Work Experience Details
  • Smarttech Enterprises
    Regional Director
    Smarttech Enterprises Jan 2024 - Present
    Southern California
    SmartTech Enterprises specializes in automotive dealership retention and customer loyalty. At the core, SmartTech is a high impact marketing company providing dynamic tools, resources and guidance to seamlessly increase customer retention and loyalty with simplified customer rewards and club programs.For more information, check out our website at: http://www.4loyalty.com
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  • Ball Strategies, Llc
    Founder
    Ball Strategies, Llc Jan 2023 - Present
    Southern California
    At Ball Strategies, LLC, which I founded in January 2023, I've been instrumental in shaping a leading Business and Automotive Fixed Operations consulting firm. My role includes mentoring organizations, teaching business management and leadership acumen and assisting multi-million dollar brands, emphasizing process optimization, efficiency, retention and profitability. I always prioritize customer satisfaction, advancing sales and service through constant communication. Creating comprehensive strategies, I guide teams toward success, designing plans that align with long-term goals and boost customer loyalty.Key Accomplishments: ♦ Developed a cooperative methodology with clients to evaluate needs, formulate strategic plans, and carry out initiatives to address obstacles.♦ Bolstered frail business domains and heightened thriving practices to steer organizations toward achievement and satisfaction.♦ Provided general consulting offerings, using extensive expertise to recommend activities for improved outcomes in varying organizational scales.♦ Innovated growth techniques with an array of skills to nurture advancement in all business facets.♦ Joined forces with Service Dynamics as a Partner & Fixed Operations Consultant to impart wisdom in multiple operational fields.♦ Engaged as a Fixed Operations Consultant at Cascade Development Consulting, Inc. (CDCI), further broadening the consulting portfolio.♦ Pledged to elevate businesses by utilizing distinctive solutions, wide-ranging experience, and a client-focused attitude.
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  • Cascade Development Consulting, Inc.
    Fixed Operations Consultant
    Cascade Development Consulting, Inc. Jan 2023 - Present
    Southern California
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  • Long Beach City College
    Professor: Business & Social Science (International Business) And The Cte Dept (Auto Technology).
    Long Beach City College 1996 - Present
    Long Beach, California, United States
    Teaching at Long Beach City College in the Career Technical Education Department (CTE) and in the School of Business and Social Science has been my responsibility since 1996. I've crafted and delivered courses on Business, Marketing, Sales, Supply Chain Management, Import/Export, Logistics, and Automotive subjects such as Engines, Transmissions & Powertrain, Electrical Systems, Advanced Vehicles, Brakes, Suspension & Chassis, Fuel Systems & Emissions, Diesel Engine & Maintenance, plus Hydraulics. For nearly three decades, I’ve educated and reached thousands of students, enriching their knowledge and skills.Key Accomplishments: ♦ Strategically placing students in the automotive field working for dealerships and independent repair facilities, demonstrating a commitment to LBCC, the students, and the automotive industry.♦ Initiated curriculum creation for both the School of Business and Automotive Technology Departments, conforming to industry norms and upgrading the college’s educational provision.♦ Contributed vitally to securing NATEF Certification for the Automotive Department, warranting superior education in alignment with nationally recognized standards.♦ Served on multiple college level Automotive Technology Steering Committees, supporting schools and their efforts in education, curriculum, technologies, the automotive industry and student careers.
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  • Service Dynamics
    Partner & Fixed Operations Consultant
    Service Dynamics Mar 2023 - Feb 2024
    Southern California
  • Toyota North America
    District Sales Manager - La Region
    Toyota North America Jan 2020 - Jan 2023
    Irvine, California, United States
    As District Sales Manager at Toyota Motors North America (TMNA) in the LA Region, I worked to foster dealer and brand loyalty. Building lasting relationships, guiding best sales practices, and influencing long-term strategies were key components of my success in this role. In collaboration with the District Service & Parts Manager and the eCommerce Manager, I helped develop balanced operations and support across various domains.Key Accomplishments: ♦ Acted as the primary connection for district dealers in the LA Region, managing vehicle allocations, inventory and functional performance to boost sales, operational opportunities and continual improvement.♦ Lifted district’s vehicle sales to unprecedented heights during a global crisis, resulting in peak profits for all dealers.♦ Elevated the district’s ranking, denoting improved performance and profitability.♦ Surpassed accessory sales goals consistently, acknowledged as the top performer both regionally and nationwide.♦ Introduced measures for best efficiency and profit margins, endorsing excellent methods and ongoing enhancements.♦ Enhanced dealers' longevity and triumphs by modernizing operations and supplying vital education and certification.♦ Initiated the highest number of dealers in the LA Region on Toyota’s new Digital Retailing Tool (DRT), guaranteeing a customer-oriented focus.♦ Led the way in top-notch guest interactions, loyalty, and client satisfaction, through close coordination with dealers.
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  • Toyota North America
    District Service & Parts Manager - La Region
    Toyota North America Jul 2016 - Jan 2020
    Irvine, California, United States
    From 2016 to 2020, I served as a District Service & Parts Manager for Toyota in the LA Region. My tenure saw the implementation of cost-saving measures and improvement in process efficiency. I emphasized teamwork and developed innovative processes, focusing on quality and efficiency enhancement. I also played a crucial role in recognizing new opportunities and ensuring alignment with organizational missions.Key Accomplishments: ♦ Uplifted dealer service procedures for maximum profits, boosting customer allegiance and fortifying connections with manufacturers and vendors.♦ Forged growth mechanisms, marketing oversight methods, and client retention approaches to encourage business development.♦ Guided educational endeavors for dealers, centering on warranty adherence and process fluidity, thereby assuring smoother operations.♦ Attained a leading role within the department, coaching and directing peers for improved dealer assistance and growth, culminating in a more potent LA Region Team.♦ Initiated the formulation and launch of a 3-Category Warranty Performance Index (WPI) tracking system, benefitting All Toyota dealers and aligning with the warranty division and various other departments within the corporation.♦ Earned recognition for refining Toyota’s Express Maintenance processes, and leading the LA Region in dealer engagement in the “TXM Battle of the Best” contest.♦ Built a name as the Warranty and Technical Subject Matter Expert, offering interdepartmental training and direction within the LA Region and TMNA.
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  • Toyota North America
    Field Technical Specialist - La Region
    Toyota North America Oct 2006 - Jul 2016
    Irvine, California, United States
    As a Field Technical Specialist (FTS) and Master Diagnostic Technician (MDT) at Toyota's LA Region, I identified and rectified gaps in dealer processes. My leadership in solving complex investigations and support in swift resolutions was crucial. I often led teams toward immediate corrective action, acted as a link between departments, and played a vital role in troubleshooting and solving difficult technical challenges.Key Accomplishments: ♦ Aided dealer support, problem-solving, and resolution of intricate automotive technical issues, guaranteeing top-tier service and repair quality.♦ Imparted specialized training to General Managers (GM), Service Directors (SD), Service Managers (SM), Customer Relationship Managers (CRM), Assistant Service Managers/Service Writers (ASM), Shop Foremen, Technicians, and the BDC on proper vehicle service, diagnosis, repair, and scheduling.♦ Supported Lemon Law Investigations, Arbitrations, Buybacks, Customer Case Resolution, providing Expert Legal Analysis, Trial Testimony, and Product Liability support and Inspections.♦ Partnered with several TMNA departments to achieve collaborative goals.♦ Stressed quality management and customer delight through comprehensive technical expertise.♦ Encouraged superior reporting to expedite product concern resolutions and aid in future product creation.♦ Assumed a managerial role in the department, directing team members in growth tactics and optimal practice techniques.
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  • Toyota North America
    Supervisor, Advanced Vehicles & Equipment Dept.
    Toyota North America Oct 1999 - Sep 2006
    Torrance, California, United States
    During my tenure as Supervisor in the Advanced Vehicles & Equipment Department at Toyota Motor Sales, I established strong relationships with TMC Japan and many other business partners. I managed the entire life cycle of Special Service Tools and Equipment, including the Diagnostic Scan Tool Program for 1450 Toyota and Lexus dealers nationwide. Served as the official Toyota/Lexus Air Conditioning spokesperson at the annual MACS conventions, and ensured alignment with commercial industries and regulatory bodies including: CARB, EPA & NICB.Key Accomplishments: ♦ Oversaw a $20 million operational budget, handling the sale of innovative tools and equipment to enhance efficiency.♦ Led the inception, growth, and triumphant release of a groundbreaking Diagnostic Battery Management System.♦ Managed the deployment of Toyota and Lexus SST Storage systems across dealers, enhancing organization and reach.♦ Responsible for the research, design, development, testing, manufacturing, classification, acquisition, & deployment of the Toyota and Lexus Diagnostic Scan Tool and software.
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  • Toyota North America
    Product Engineer, Qa Electrical Department
    Toyota North America Oct 1997 - Sep 1999
    Torrance, California, United States
    In my role as Product Engineer for Product Quality & Service Support (PQSS) at Toyota Motor Sales, I specialized in providing support for Electrical, HVAC and related system diagnosis and repair, and supported Toyota’s Technical Assistance (TAS) Hotline. Through thorough investigations, I identified, confirmed, and tracked product deficiencies, implementing vital improvements. My efforts significantly contributed to enhancing customer satisfaction and the overall quality of Toyota's offerings.Key Accomplishments: ♦ Analyzed, researched & developed field fixes and published Technical Service Bulletins (TSBs) on automotive electrical and HVAC concerns, setting standards for the industry and ensuring compliance with best practices.♦ Delivered targeted electrical and HVAC tech training to Field Technical Staff and Product Engineers, enhancing skills and ensuring alignment with Toyota's quality assurance goals.♦ Served as a critical liaison between Quality Assurance Departments, Compliance, Legal, Tech Training, Regions/PDs, Area Offices, and vendors, facilitating communication on vehicle technical information and concerns.
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  • Fullerton City College
    Professor: Automotive Dept.
    Fullerton City College 2010 - 2012
    Fullerton, California, United States
    I taught courses in the Automotive Technology Department, such as Air Conditioning and Automotive Service Management. Additionally, I proctored A/C Sec. 609 Certification to students and instructors through MACS. Through these efforts, I was able to enhance student and instructor expertise in specialized automotive technologies.
  • Denso Sales California, Inc.
    Field Service Engineer, Technical Services
    Denso Sales California, Inc. 1995 - Oct 1997
    Long Beach, California, United States
    I served as the liaison between Denso Japan, Denso Sales California, and our Denso customers, addressing product quality issues. On technical matters, I directly communicated with OEMs. I took the initiative to conduct in-house technical training and also offered technical hotline support. One of my primary responsibilities was overseeing all aspects of the Part's Inspection & Calibration Room. I was in charge of testing, evaluating, and pinpointing the root causes of issues in warranted alternators, starters, A/C compressors, diesel fuel injection pumps and other related components. Additionally, I diligently researched and gathered technical field data, subsequently preparing strategic reports on topics like field recovery projects and new product analysis.Key Accomplishments: ♦ Revamped the Part's Inspection & Calibration Room, introducing new logs, forms, systems, and procedures, enhancing efficiency, communications, ergonomics and cost savings.♦ Managed the Remanufactured Parts Program at Toyota Motor Sales, ensuring optimal product quality and customer satisfaction.♦ Led Denso's Product Quality Task Force, fostering collaboration between Product Engineering, Quality Engineering, and Applications Engineering.♦ Provided Technical Training, education and support to OEMs, customers, vendors and staff.
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  • Rainbow Tire & Automotive Service
    Service Manager, Technical Trainer & Safety Coordinator
    Rainbow Tire & Automotive Service 1990 - 1995
    Long Beach, California, United States
    As Service Manager, Technical Trainer and Safety Coordinator, I oversaw all operations and was responsible for Sales, Service, Marketing, Inventory, Purchasing, Advanced Vehicle Diagnosis, Technical Assistance, Safety Coordination and the Staff. The business covered a comprehensive range of vehicle service, repair and diagnosis for both import and domestic vehicles. This included: engines, transmissions, differentials, tires, brakes, suspension & chassis, electrical, computers, fuel & emissions, and HVAC systems. Additionally, I provided technical training and support across all four of our store locations.
  • Bakersfield Tire & Auto Service, Inc.
    Service Manager & Shop Foreman
    Bakersfield Tire & Auto Service, Inc. 1984 - 1990
    Bakersfield, California, United States
    I began my journey as a part-time Apprentice Technician at a young age in our family-run service business, progressed to Automotive Technician and then advanced to full-time Service Manager & Shop Foreman in 1984, overseeing all operations and staff including training. My expertise and focus was on high-performance tires, brakes, suspensions & chassis; we were a complete automotive import and domestic service and repair business.

Greg Ball Education Details

Frequently Asked Questions about Greg Ball

What company does Greg Ball work for?

Greg Ball works for Smarttech Enterprises

What is Greg Ball's role at the current company?

Greg Ball's current role is Innovative Business & Automotive Strategist with a 40-year legacy | Pioneer in Fixed Operations | Consulting on Management, Leadership, Teamwork & Retention | Professor and Educator | Founder, Ball Strategies, LLC.

What schools did Greg Ball attend?

Greg Ball attended California State University, Long Beach, California State University, Long Beach, California State University, Long Beach, Bakersfield College, Kentucky Technical Institute.

Who are Greg Ball's colleagues?

Greg Ball's colleagues are Amit Pal, Kevin Stroble, Tom Trasser, Nahla Bashir.

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