Greg Koch Email & Phone Number

Watertown, Massachusetts, United States

In October 2020, AHEAD, RoundTower, and Kovarus joined forces to createthe newAHEAD. We build platforms for digital business. By weaving together advances in enterprise cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.

New York, New York

FKA ShoreTel, FKA M5 NetworksAdminister server infrastructure to support 240,000+ IP telephones (Cisco and other proprietary)Led efforts to migrate 800+ physical and virtual servers to a modern reporting and automation management toolManage server lifecycles using Katello’s repository and subscription management (Pulp and Candlepin), Foreman’s provisioning capabilities, and Puppet for configuration managementContinuously improve automation by authoring and enhancing custom Puppet modulesImplement and manage load balancers for web applications and APIsTroubleshoot and resolve urgent service-impacting outages, coordinating with team members and other departmentsDesigned and built international and domestic data centers

New York, Ny

Design test plans and execute testing for a proprietary call manager and supporting applications.Manage an internal ticket queue, troubleshoot application bugs, and resolve production data discrepancies.

Rochester, New York Area

Troubleshoot client issues such as VoIP call quality and completion, connectivity, and hardware.Work closely with developers, systems engineers, and network engineers to resolve client issues.

Rochester, New York Area

Computer Repair technician at Best Buy #433 in Henrietta, NY. Working for supplemental income as I work on a Master's degree in Information technology at Rochester Institute of Technology.

• Web Developer Team Lead for New Mexico Tech university website redesign.• Build and maintain computer systems and server for development team.• Design and program template for use with web content management system.• Develop content hierarchy and categorizing schema and collect content from old website.• Manage and assign tasks to employees and monitor progress of task completion.• Develop server requirements and specifications for new website technology and features.

• Humanities Department: TC Lab• Repair and update department computers as needed.• Monitor and maintain lab computer systems and network.• Install and update system software on lab computers.

• Materials and Metallurgical Engineering Department• Design and program an interface to administer online tests to students.• Edit paper tests and created an online version for use in the testing interface.

• Draft and edit department standard operating procedures.• Analyze processes and statistical data for program revision.• Manage meeting reports and department documents.

Bachelor'S, Technical Communication

Activities and Societies: Society for Technical Communication

Masters, Information Technology