Greg Anderson Email & Phone Number

New York, NY, US

New York City Metropolitan Area

• Plan and maintain an individual account portfolio, including but not limited to account strategies, escalations, objectives, and initiatives in alignment with the Discovery Education Partner Success organization and.
• Apply understanding of SaaS business models and their overall relationship to customer success
• Understand, coordinate, and implement systemic professional learning plans within a district
• Stay up to date on industry trends, engagement methodology, and deal strategies
• Assess risk and elevate in order to achieve and exceed quarterly churn targets and focus on sharing finding across the teams and organization
• Bring planning, focus, and creativity with you every day

Boston / NYC

• Founding Member and Chair of the Executive Leadership Team for the Diversity for Ellevation Affinity Group designed to cultivate a space for Ellevation employees of different backgrounds and experiences to meet and.
• Manage and develop project implementations for over 50 school districts, 5K teachers, and over 200K English Language Learners.
• Work consistently with district leaders to ensure the ongoing use of Ellevation, gather feedback,share new features, and address challenges.
• Be accountable for the full partner success ­ from inception to renewal. Manage the negotiations of the renewal agreement.
• Proactively identify needs and gaps and take the initiative for developing ways to support Ellevation users.
• Collaborate with the Partner Support Team to develop innovative ways to leverage technology tocommunicate and support all of Ellevation’s users.

Boston / New York

• Manage and develop project implementations for over 50 school districts, 4K teachers, and over 170K English Language Learners.
• Work consistently with district leaders to ensure the ongoing use of Ellevation, gather feedback,share new features, and address challenges.
• Be accountable for the full partner success ­ from inception to renewal. Manage the negotiations of the renewal agreement.
• Proactively identify needs and gaps and take the initiative for developing ways to support Ellevation users.
• Collaborate with the Partner Support Team to develop innovative ways to leverage technology tocommunicate and support all of Ellevation’s users.
• Work collaboratively with our Product and Engineering teams, communicating observations andfeedback from district partners to help inform future product development efforts.

Greater New York City Area

• Own the ultimate success of TeachersConnect customers and participants, including customer onboarding, project success, retention, and renewal. Ensure that customers derive maximum value from their investments in.
• Drive seamless onboarding processes and work cross-functionally with our support and services team to proactively manage each customer’s successful deployment.
• Develop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth.
• Collaborate with school leaders to develop implementation timelines and plans.
• Communicate effectively with internal teams to relay status, develop timelines, and create procedures.
• Maintain accurate service records and complete all required documentation.

Cambridge, MA

• Served as the customer advocate throughout the onboarding process to guarantee account satisfaction, retention and renewal, and upsell.
• Evaluated operational readiness and manage all components necessary for product release within a scheduled timeline.
• Drafted onsite and remote solutions to ensure all clients’ needs were met while relaying status and customer recommendations for future features to key internal stakeholders. 
• Developed expertise of product offering to provide pedagogical and technological training to customers and internal team members. 
• Managed cross-functional projects with internal teams to ensure all components necessary for future product release were completed within a scheduled timeline.

Cambridge, MA

• Served as the customer advocate for 7 school districts, 23 teachers, and over 1,750 students across the country throughout their commercial and pilot implementations.
• Provided training, pedagogical and technical support as well as relationship management for pilot participants.
• Planned and delivered projects while maintaining day-to-day knowledge of program and project status, including project status, budget, issues, risks and decisions.
• Served as liaison with curriculum teams working with product owner and key stakeholders to define pilot priorities, objectives, and success criteria and effectively manage priorities to ensure pilot success.
• Managed day-to-day curriculum team/stakeholder interaction and expectations for multiple projects while providing motivation, direction, and overall management to pilot participants and internal project teams.

Brooklyn, NY

• Served as the lead product researcher for 3 school districts, 16 teachers, and over 1,300 students across the country throughout their digital implementations.
• Understood the pedagogical principles and mechanics of ELA lessons planned for testing.
• Managed a team of onsite field researchers for pilot studies.
• Revised ELA lessons for compatibility with software functionality to ensure success of curriculum in the classroom environment.
• Assessed the quality of current learning experiences through in-class observations and selections of student work.
• Conducted user research, including contextual interviews with students and teachers.

East Haven, Connecticut

• Understood the pedagogical principles and mechanics of ELA lessons planned for testing.
• Developed familiarity with the Common Core State Standards for ELA.
• Served as an onsite field researcher and observed pilot studies planned throughout the year.
• Developed and updated research queries with office-based teams prior-to and during the field trials.
• Conducted user research, including contextual interviews and informal usability testing.
• Understood and prioritized user needs and workflows and participated with office-based teams to improve the overall product platform.

Bangor, PA

• Traveled to field trial sites to conduct observations and testing.
• Administered academic assessments to elementary school students.
• Performed unobtrusive observations and fidelity observations in classrooms.
• Maintained the security and confidentially of all data.
• Reported daily findings back to constituent members and key stakeholders.
• Accurately completed and submitted all associated study and administrative materials, such as consent forms, time-sheets, and expense reports, in a timely fashion.

Bethlehem, PA

• Mentored at-risk high school students to develop their personal, academic, social and leadership skills.
• Tutored high school students with their academic studies.
• Promoted community activism amongst mentees.
• Assisted in facilitating education enhancement services for mentees.

Easton, PA

• Researched and developed the Lafayette College Diversity Training Program.
• Advised and provided direction for student organizations affiliated with Office of Intercultural Development.
• Held weekly office hours in the Portlock Black Cultural Center.
• Made student referrals to the Counseling Center or other campus offices as needed.
• Assisted the director in developing programs and activities that addressed student needs, enhanced cultural diversity, and supported student success.
• Participated in professional development activities.

Master Of Education (M.Ed.), Globalization And Educational Change

Bachelor Of Arts (B.A.), Sociology

Education record

Activities and Societies: Soccer, Yearbook, Creative Writing