Gregor Richardson Email & Phone Number

South San Francisco, California, US

Plantation, Florida, US

• Providing technical support for private network deployments of AR Cloud services
• Participating in documentation, communication, and escalation of product/software issues
• Testing and preparing support strategy for new releases of hardware, software, and ecosystem

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

• Provided phone, chat and email support for Enterprise and Business customers
• Triaged & resolved technical issues relating to AWS Lambda, API Gateway, SNS, SQS and other serverless services
• Published internal documentation on new troubleshooting procedures
• Regularly worked with Service Team members to solve production-critical cases

Seattle, Washington, US

• Troubleshooting platform errors by tracing platform source code, using internal logging tools & database queries
• Configuring & troubleshooting SAML, OAuth and Token Based SSO implementations
• Created & managed domain SSL configurations through Heroku CLI
• Contributed to the creation of customer and internal facing help documentation
• Managed customer domains and assets with CloudFront, Route53, and S3
• Performed import /export of customer data with PythonEnhanced behavior & appearance of customer portals with JavaScript and CSS

Plano, Texas, US

• Helped federal, state & local governments integrate open data tools into existing workflows
• Worked with CSMs & AMs to provide strategic support and training for over 100 accounts
• Provided detailed feedback on pre-release software to internal product development teams

Macrovoyant is a global macro hedge fund registered with the CFTC and NFA.

• Co-founded, incorporated and built online marketplace for college students
• Developed modern mobile-friendly code using HTML 5, CSS3 & AngularJS
• Established strategic partnerships with Florida-based non-profits

• Established the project's business model, target user base and feature set
• Performed strategic research and produced over 100 pages of guiding documents
• Created the site's information architecture, HTML & CSS
• Served as project manager for team members and contractors

• Co-developed a notification system to allow users to receive daily updates on their electricity usage
• Helped establish business relationship with the City Of Tallahassee Utilities
• Designed and built a website for registration, address lookup and the display of interactive usage charts
• Designed mobile application for iOS and Android
• Served as project manager for internal team and contractors
• Awarded acceptance into the Jim Moran Student Business Incubator

Tallahassee, FL, US

• Created and administered Website content. Collaborated directly with the organization chairman
• Successfully introduced a new web strategy that has been implemented by their board of directors

Tallahassee, Florida, US

Performed quality testing for the Senior Web Application Engineer.Provided input on usability of the company's internal inventory system

Pembroke Pines, Florida, US

• Delivered software training to over 30 South Florida businesses
• Hired, trained and supervised two employees. Negotiated partnerships and managed projects with international Web Developers
• Participated in completion of five web projects with a total value of over $50,000

Cupertino, California, US

• Conducted hourly appointments with customers teaching the use of multimedia and business software including Final Cut Pro, Motion, Logic, File Maker Pro, GarageBand, SoundTrack Pro, and DVD Studio Pro.
• Consistently ranked top Product Professional through internal training program
• Performed over 1,000 training sessions

Responsible for all computer-based tasks including advertising, online posting, web design, and content.

Cupertino, California, US

• Job involved assisting customers, remaining knowledgeable of a full range of industry hardware from all major manufacturers
• Responsibilities included one-to-one customer sessions, giving personal tutoring on a variety of software applications
• Use of POS software

Data entry, Importing and editing video footage, providing technical support for company hardware

Bachelors, Management Information Systems

Associates In Arts, Business Administration