Greg Olson Email & Phone Number

Houston, Texas, United States

Chicago, Illinois, United States

Served as the main point of contact for 23 United Express partners while resolving issues for partner IT teams. Collaborated with multiple UA IT Teams on data integrity for Regional Carriers including but not limited to Flight Information (FLIFO), Aircraft data (Specifications), Flight Schedules (Auto-load issues), Crew Data (Availability & Assignments), and Employee Data for 23 Partners.• Created detailed requirements utilizing Team Foundation Server (TFS) including User Stories, Tasks, Bugs, and User Guides• Collaborated with Database team to create new databases to be utilized by applications under development• Managed several projects as acting Project Manager or Overall Project Managero Responsible for two new internal application buildso Involved in major enhancement to existing application• Acted as IT PM for a large enhancement to Employee Data from our 23 Partners, while working with leaders from HR, Employee Travel Center, Identity Central, Network/Engineering, United Express Leadership team, Airport Operations Leadership team; required major changes to data sent from 23 Partners for data accuracy and integrity validation

Chicago, Illinois, United States

Responsible for Cargo Metrics for the Airport Operations division; developed content web-based reports utilizing Crystal Reports placed on the company intranet for Station Managers to pull up Cargo metrics and performance. Deconstructed queries written by others and provided guidance toward alternative solutions.• Conceptualized process maps and researched solutions to build complex query statements that provided accurate information for Senior Leadership• Collected, integrated, analyzed, and presented cargo/mail data in order to provide insightful and actionable information to Tech Ops Leadership to make better and more informed business decisions• Developed and automated content-based reports to measure performance against goals• Enabled accountability for over 200 Station Managers generating processing reports for systemwide review, regionally, to match performance against weekly/monthly/yearly goals• Managed hundreds of graphs utilizing Crystal Reports for the Cargo Scorecard that provided comprehensive outlook for 100+ stations systemwide and allowed Station Managers or others to evaluate performance over a rolling 8-week timeframe• Assisted Green Belt Six-Sigma candidates obtain certification for projects by developing database programs to identify pain-points and measure improvement• Cross-trained to support web content developer tasks to focus on new projects/updates by effectively learning new software programs in order to provide back-up• Reduced manual processes for several senior managers by building automated queries with automated output exported via an email distribution list• Developed 20+ on-demand reports with predefined metrics that can be access from the United Airlines Intranet while allowing users to select specific criteria for their analysis

Chicago, Illinois, United States

Managed data reporting for Customer Relations drawing from intensive database of customer contacts via telephone, emails, letters, and faxes.• Produced weekly, monthly and ad-hoc reports on demand for customer-oriented divisions within the company• Created accountability monthly reports for Customer Service Station Managers systemwide• Designed and implemented productivity reports for Senior Leadership including case samples for review/coaching sessions with employees• Contributed to improvements to the overall experience for premium customers by effectively capturing comments that detailed customer experience, baggage experience, customer interaction, Mileage Plus program, Policy Rules and many more

Chicago, Illinois, United States

Responded to customer contacts via email regarding issues or comments for United Airlines while providing feedback to the appropriate department(s) for better service.

Chicago, Illinois, United States

Reconciled inventory accounts and recorded United ground equipment so depreciation expenses could effectively begin; reduced a multi-million dollar backlog of unrecorded equipment assets, some of which had been in use for several years.

Chicago, Illinois, United States

Recorded charge-backs to other airline carriers that authorized passengers to travel on United Airlines to maximize passenger revenue within United’s network.

Chicago, Illinois, United States

Exceeded minimum productivity guidelines and accuracy in recording airline tickets and fare paid.