Innovative whole-system thinker with a proven track record of developing teams, creating scalable customer-centric processes, and managing technical projects in a variety of industries including manufacturing, insurance, and healthcare. Empathetic and enthusiastic leader adept at inspiring teams to excel in delivering results and superior customer service. Tech savvy, data-driven decision maker known for exceptional organizational skills and efficiency in high-pressure multitasking environments. Proficient in prioritizing and delegating tasks to achieve objectives.Seeking new opportunities! Contact me via LinkedIn or gpotts1@sssnet.com.

Promoted to form the Supply Chain Customer Solutions / Compliance Team. Staffed unit and created standard processes and business analytics to drive cost savings and value chain improvements.• Reviewed initiatives and current performance metrics with key strategic partners monthly and implemented solutions to reduce shipment lead times and increase fill rates. Recognized by several suppliers for performance improvements including the receipt of the 2022 Grainger Supply Chain Partner in Performance Award and the 2021 & 2022 Essendant Sales Collaboration Award. • Led cross-functional team initiative utilizing EDI 846 to provide meaningful inventory levels to key strategic partners enabling the retention of a $7M customer. • Created business and technical requirements to leverage a third-party distributor to provide small order fulfillment. • Initiated practices or policies to improve efficiencies and protect company profitability, such as aligning HI / AK freight practices with industry standards resulting in savings exceeding 50%.• Educated internal teams on supply chain practices and created on-demand training.• Organized and led a team of 25+ associates on loan from other business units to provide phone and order support during the unprecedented demand of the pandemic. Created an accelerated training process which yielded a 66% reduction in the onboarding time and quickly restored service metrics to optimal levels.• Developed and implemented the GOJO Enterprise Readiness Plan in 2022 Q2. We successfully tested the plan in a simulation activity in 2022 Q3. Senior leadership is pleased with the intentionality of this living plan which continues to be updated and tested as a regular cadence so the enterprise will be prepared for future events.

Managed the field installations of IoT connected devices for hand hygiene compliance monitoring systems in health care and commercial settings.• Directed installations of hand hygiene monitoring systems (proprietary and 3rd party) throughout U.S. reducing in-house infection rates, increasing product usage rates 3x, and achieving nearly 100% “retention stickiness”. • Partnered with Kimberly Clark to develop joint processes for a Smart Restroom collaboration called ONVATION and spearheaded multiple successful installations. 190 buildings were in the pipeline in 2020.• Facilitated project and recruitment effort for an installation team pilot. Created a cost neutral GOJO installation team and achieved superior customer satisfaction ratings (4.97 out of 5) over current model.• Developed project plan for a corrugate-free installation landing a contract to convert our largest health system, the Cleveland Clinic Health System with 150 locations and 75K dispensers.• Oversaw the Salesforce Lightning field roll-out optimizing the coordination of installations leading to a 100% improvement in field team personnel utilization and more consistent communications with site champions.

Led high performing underwriting team responsible for over $600M in direct written premium for the Central Plains region. • Implemented a Centralized Underwriting Support Model to offer extended phone coverage and email support which increased first time final interactions with agents and resulted in reduced phone and email volumes of 51% and 80% respectively. This approach was adopted throughout the enterprise.• Led the Regional Quality Management Program and facilitated regular risk clinics achieving very good audits and exemplary non-weather loss ratios. Audit return rate in 2015 was 3.2% on a goal of 10%. • Established an equitable underwriting work distribution and created a formal underwriting success plan which essentially eliminated aged transactional work that historically plagued the department. • Introduced regular in-market new business quality / profitability clinics which improved agency acquisition and retention practices. • Developed a highly engaged team through associate development, recognition, and team building. Teams consistently scored high on our annual Gallup engagement surveys.• Streamlined DOI and customer complaint handling for more consistent and timely responses.

Led multiple teams of commercial lines processors working to issue new business, renewals, and amendments while adhering to Department of Insurance's regulations for multiple states.• Created a specialized team with an expanded menu of services to the exclusive channel commercial field underwriters across the country. Team supported issued premiums of $20M+ annually.• Developed strong rapport with supported regions and met with them regularly to discuss time service results and improve efficiencies between underwriting and processing.• Led various recruiting efforts for the department including supervisor calibrations sessions to review candidates.• Created procedural best practices and assisted with the roll-out of InQuira, a knowledge management solution. • Led high performing teams that consistently met or exceeded the department’s quality and productivity requirements.• Developed a highly engaged team through associate development, recognition, and team building. Teams consistently scored high on our annual Gallup engagement surveys with year-over-year improvement.

Drove profitable growth by displaying an appropriate balance of knowledge and application of underwriting guidelines to write and retain desirable commercial accounts for multiple states.

Expert ability to effectively analyze and resolve problems for a wide variety of platforms & hardware.

Managed operations for a 128-bed skilled and intermediate care facility with Alzheimer’ Unit.

Automated the payroll system for the Altercare facilities and Avalon Distributing.

Responsibilities included hiring, orientation, performance management, payroll, accounts payable, accounts receivable, etc.