Responsible for leadership and management of the Safety,Security and Telecommunications programs for Franciscan St. Anthony Health, Michigan City, including; planning, budgeting and daily management of operations. Functions as hospital Safety Officer, providing leadership or co-leadership of Hospital Safety, Security programs and Environment of Care Committee. Manage telecommunications services, including; scheduling of department staff, postal services and Welcome Center responsibilities.

• Coordinate and direct Colleague Relations.• Conduct exit interviews to identify reasons for employee termination.• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.• Identify staff vacancies and recruit, interview and select applicants.• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.• Prepare and follow budgets for personnel operations.• Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.• Facilitated multiple service excellence teams in leading organization to preeminence.• Motivated employee base to highest employee opinion survey results in organization’s history, 92% participation rate.

• Coordinate and direct Environmental Services, Emergency Management and Laundry Departments.• Planned, created and implemented new Emergency Management system within the organization incorporating HICS into response processes.• Over saw operations and maintenance of 470,000 sq. ft. on the IU Health La Porte Hospital campus.• Directed 52 employees, conducted staff meetings, created new and innovative processes to improve efficiencies.• Direct activities for stopping the spread of infections in facilities such as hospitals.• Establish and implement operational standards and procedures for the departments supervised.• Plan and prepare employee work schedules.• Investigate complaints about service and equipment, and take corrective action.• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.• Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.• Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.• Instruct staff in work policies and procedures, and the use and maintenance of equipment.• Perform financial tasks, such as estimating costs and preparing and managing budgets.

• Oversaw operations of 11 routes and a customer base of 1200.• Increased sales each year by 12%.• Hire, train, and evaluate personnel.• Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.• Listen to and resolve customer complaints regarding services, products, or personnel.• Prepare sales and inventory reports for management and budget departments.• Analyze details of sales territories to assess their growth potential and to set quotas.• Monitor sales staff performance to ensure that goals are met.• Keep records pertaining to purchases, sales, and requisitions.• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers.• Plan and prepare work schedules, and assign employees to specific duties.