LMS Systems administrator. OnSite Systems admin. Technical consultant.

IT Support technician for Wealth Management agents.

As the Technical Services Analyst was to provides support of all information systems, applications, and technologies for Saddle Creek associates within a warehouse, campus or region. As Technical Services Analyst I reported to the Manager of Technical Services, worked with corporate Information Services (IS) to complete or lead tactical and strategic initiatives as needed. I worked closely with the facility managers in achieving local goals. Responsibilities, Provide technical support of all… Show more As the Technical Services Analyst was to provides support of all information systems, applications, and technologies for Saddle Creek associates within a warehouse, campus or region. As Technical Services Analyst I reported to the Manager of Technical Services, worked with corporate Information Services (IS) to complete or lead tactical and strategic initiatives as needed. I worked closely with the facility managers in achieving local goals. Responsibilities, Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, servers, VoIP telephones, RF bar code scanning units, network/communications equipment, Microsoft Office, etc.) both locally and remotely. Support application upgrades and business go-lives at the site with the assistance of the SME teams. Provide training to end users for both general use of PCs, to proper use of our in-house applications. Facilitates purchasing of computer hardware and software as needed. Maintains detailed documentation of the local infrastructure; from the basic software/hardware to copper/fiber wiring diagrams in server rooms. Interact with internal users to provide daily support of operations with warehouse management systems, transportation management systems, Follow standard desktop support procedures. Performs replacements/upgrades of equipment based on product life-cycle or business growth. Working knowledge of process management and the project management life cycle.Experience in multi-site warehousing/distribution/fulfillment operations including Fulfillment, Warehouse Management Systems, scanning and labeling equipment preferred Experience with business intelligence software and time & attendance systems Experience with ticketing systems. Knowledge, Skills and Abilities I possess strong critical thinking, decision making, and root cause problem solving skills; strong troubleshooting skills. Show less

Infrastructure design and build providing excellent customer service to the world's leading E-Commerce Organization. Work Hard, Have Fun, Make History!

My role with Ascena Retail and their brands was to build out their existing ADSL networks and perform a seamless cutover to a T1 line, apply VOIP and secure LAN AP.My function was to assure uninterrupted service to the customer, schedule technicians to the customer sites and provide Tier III engineering support to the business. In doing this I actively performed the critical roles of applying the Cisco switching configurations, turning up or closing ports, reconfiguring new… Show more My role with Ascena Retail and their brands was to build out their existing ADSL networks and perform a seamless cutover to a T1 line, apply VOIP and secure LAN AP.My function was to assure uninterrupted service to the customer, schedule technicians to the customer sites and provide Tier III engineering support to the business. In doing this I actively performed the critical roles of applying the Cisco switching configurations, turning up or closing ports, reconfiguring new ports and testing for failover redundancy to the newly installed Cradlepoint AP. I configured the AP for future expansion as well as VOIP connectivity for their brands. I routinely monitored WAN/LAN traffic for performance analysis via Solarwinds and Wireshark utilities assuring that network outages were moved to the correct VLAN as necessary.Role included working directly with the LEC testing the demarcation boards, training the field technicians as well as assuring that the customer's POS systems were functioning as anticipated.During the project I was responsible for managing and documenting my daily activities and reporting to the business the progress of the project. Creating living documents in Sharepoint as well as troubleshooting new issues, writing SOP for best practice and standards.for new processes as the project evolved. Show less

Systems Analysis and Support•Remedy Incident and work order management.•System Security account management/setup/role development.•Microsoft Active Directory/permissions/account configuration.•Remote assistance, VNC, Cisco VPN setup.•Liaison for IT to business, specifically for developing strategies and resolving end user product issues.•Experience with Zebra Printers and portable RF devices•Systems network analyst, maintain, troubleshoot manufacturing system… Show more Systems Analysis and Support•Remedy Incident and work order management.•System Security account management/setup/role development.•Microsoft Active Directory/permissions/account configuration.•Remote assistance, VNC, Cisco VPN setup.•Liaison for IT to business, specifically for developing strategies and resolving end user product issues.•Experience with Zebra Printers and portable RF devices•Systems network analyst, maintain, troubleshoot manufacturing system software and connectivity. •Function as a network/systems administrator as needed by the business.•Provide training to end users on PC tools, utilities and desktop applications. •Excellent desktop support and diagnostic skills, hardware/software troubleshooting, software installs, patches, upgrades.•Mobile device support, Android, Apple, Mac OS X, Microsoft •Configure new and replacement desktop/laptop hardware/drivers/install applications.•Strong network troubleshooting skills, Cisco switch-gear/routers/gateways/patch panels/WAN-LAN cards. •Repair or replace IT hardware per lifecycle schedules•Cable runs and termination. Install data drops, and configure wireless access points.•Firewall and router configuration both server and host.•Network Intrusion detection Software Host detection (HIDS) and network (NIDS).•TCP/IP both IPv4 and IPv6 Secure Wireless network access for new devices.•Wireless Access Point Management.•ISP (WAN) network cardssupport•Domain cards, Network Attached Storage, install.•Manage, maintain and install new hardware devices, PC's and peripherals and mobile devices.•Upgrade network equipment in enterprise environment, servers and switches.•VPN / VNC networking protocols and configuration.•Microsoft Office, Visio, Exchange, Active Directory, Linux Suse GUI /Command line.•Antivirus/Malware detection removal, data recovery•Firewall setup and configuration host and server•Group Policy Administration, network software deployment. Show less

•Onsite customer service support inside facility maintaining desktop PC's•Asset tag management, create and inventory equipment into database.•Document Control (File-Bound) ISO 9000 Compliance Documentation.•Install new hardware for networking, pull data cables, install drops while. •New equipment network connectivity, prepare patch panels, switches. •Install bus boxes as well as install motors/controllers/lighting/automated conveyance systems.•Maintain multi-phase… Show more •Onsite customer service support inside facility maintaining desktop PC's•Asset tag management, create and inventory equipment into database.•Document Control (File-Bound) ISO 9000 Compliance Documentation.•Install new hardware for networking, pull data cables, install drops while. •New equipment network connectivity, prepare patch panels, switches. •Install bus boxes as well as install motors/controllers/lighting/automated conveyance systems.•Maintain multi-phase electrical systems, Install, troubleshoot, upgrade, repair.•Allen Bradley PLC logic programming. Show less

•Customer service support from manufacturing facility to stores, phone and email support.•New DC and manufacturing facility setup, install new equipment connect to network.•Patch panel punch down, data cable terminations. Installation of switch gear, routers.•IP address configuration, static route, DHCP, DMZ•Desktop support technician, install, patch, upgrade, maintenance, data recovery.•Windows and Outlook profile migration, roaming profile setups, OST/PST migration.