A senior IT leader, developing teams and services at the enterprise level.- Planning, staffing, and management of new and existing teams relating to support, testing, and service management- Vendor selection and partnering for applications/platforms and methodologies (ITIL, Agile)- Coordination and delivery of an Operational Excellence program providing real-time reporting/dashboards of key performance indicators mapped to team, department, and corporate goals

Development and revision of internal processes supporting business administration and sales/marketing initiatives.- Refined internal and external facing processes including collateral and delivered company-wide updates to client-facing content and staff résumés for state and non-state project bids- Conducted quality assurance training to staff for overall improvement in products and servicesCoordinated the development and testing of 185+ key content feature sets, functionality,and business-related services.- Implementation of an online sales portal including account payment options, content management, and paperless billing- Managed fluctuating teams of 3-12, both in-house and consultants, for a multi-million dollar phone utility- Delivered day-to-day and long-term progress reports for multiple projectsManaged and developed strategies for re-establishing a creative media department.- Performed staff assessments to determine service offerings and plan for future hiring- Coordinated resources composed of in-house staff and consultants for various projects

Cross-team coordination of testing for an internal sales application.- Regularly performed global resourcing/scheduling, progress reporting, test plans for multiple phases and overlapping test cycles, test script reviews, and all sign-offs- Creation and implementation of coding and review practices with the intent of updating minimum requirements and providing a tiered set of options, variable by project- Evaluated and revised existing processes for the development of a pre-audit review of all Front Office IT projects to assure sign-off and certification during all post-project audits- Responded to daily change requests and requirements. Reviewed functionality specifications, created test plans and test scripts