Gregory Gavin

Gregory Gavin Email and Phone Number

Advocacy Manager at Zendesk @ Zendesk
san francisco, california, united states
Gregory Gavin's Location
Madison, Wisconsin, United States, United States
Gregory Gavin's Contact Details

Gregory Gavin personal email

n/a

Gregory Gavin phone numbers

About Gregory Gavin

Gregory Gavin is a Advocacy Manager at Zendesk at Zendesk. He possess expertise in customer service, training, microsoft office, management, project management and 4 more skills.

Gregory Gavin's Current Company Details
Zendesk

Zendesk

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Advocacy Manager at Zendesk
san francisco, california, united states
Website:
zendesk.com
Employees:
4161
Gregory Gavin Work Experience Details
  • Zendesk
    Advocacy Manager
    Zendesk Jul 2017 - Present
    Madison, Wisconsin Area
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  • Pds (Paragon Development Systems)
    Service Desk Supervisor
    Pds (Paragon Development Systems) Oct 2015 - Jun 2017
    Madison, Wisconsin Area
    • Create and implement Workforce Schedule to optimize phone coverage• Interview and hire new recruits• Conduct meetings with clients to provide updates regarding metrics, system enhancements • Implemented new policies for documentation standards, analyst utilization • Developed new scope of work routine for the Team Leads • Report performance data to upper management, working together to build a stronger unit• Produce and distribute knowledge articles for day to day troubleshooting
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  • Pds (Paragon Development Systems)
    Service Desk Team Lead
    Pds (Paragon Development Systems) May 2014 - Oct 2015
    Madison, Wisconsin Area
    • Manage a team of seven technical support analysts who assist end-users with their online healthcare patient portals• Employee scheduling and payroll approval • Review team members’ performance to ensure Quality Assurance standards are met• Create training guides for new hires• Interview, onboard and train new hires for teams department-wide• Update client-team member interaction documentation protocols
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  • Pds (Paragon Development Systems)
    Customer Support Specialist
    Pds (Paragon Development Systems) Apr 2011 - May 2014
    Madison, Wisconsin Area
    • Assisted patients and clinical staff with accessing and navigating EMR's to define or correct reports• Trained new analysts
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  • Ocis
    Sales Support Agent
    Ocis Aug 2010 - Dec 2010
    Auckland, New Zealand
    • Built relationships with small business accounts regarding their mobile phone and internet providers’ billing and savings opportunities
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  • Coverstaff International Ltd
    Casual Laborer
    Coverstaff International Ltd Jan 2010 - Apr 2010
    Christchurch, New Zealand
    • Installed insulation and drywall at commercial construction sites• Conducted pre-shipping operations for retail air conditioners, clothes and other goods for distribution throughout New Zealand• Landscaped public facilities, schools and parks
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  • Harts Party Hire
    Marquee Constructor
    Harts Party Hire Sep 2009 - Nov 2009
    Melbourne, Australia
    • Worked with a team to build and remove event infrastructure, including tents, stages and dance floors
  • Great Lakes Higher Education Corporation And Affiliates
    Borrower Services Representative
    Great Lakes Higher Education Corporation And Affiliates Feb 2004 - Sep 2008
    Madison, Wisconsin Area
    • Handled incoming and out-bound calls from domestic and international student loan holders to explain and adjust loan terms and collect on delinquencies to prevent accounts from being sent to collections• Processed student loan consolidations, migrations and forgiveness
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Gregory Gavin Skills

Customer Service Training Microsoft Office Management Project Management Strategic Planning Public Speaking Social Media Research

Frequently Asked Questions about Gregory Gavin

What company does Gregory Gavin work for?

Gregory Gavin works for Zendesk

What is Gregory Gavin's role at the current company?

Gregory Gavin's current role is Advocacy Manager at Zendesk.

What is Gregory Gavin's email address?

Gregory Gavin's email address is gg****@****sit.net

What is Gregory Gavin's direct phone number?

Gregory Gavin's direct phone number is +160841*****

What skills is Gregory Gavin known for?

Gregory Gavin has skills like Customer Service, Training, Microsoft Office, Management, Project Management, Strategic Planning, Public Speaking, Social Media, Research.

Who are Gregory Gavin's colleagues?

Gregory Gavin's colleagues are Alison Mcgrath, Frank Afegbua, Tammy Nguyen, Trupti Shukla, Gabriela De Oliveira Pinheiro, Yvonne Teo, Rhae Millsaps.

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