Gregory Gavin Email & Phone Number

Madison, Wisconsin Area

Madison, Wisconsin Area

• Create and implement Workforce Schedule to optimize phone coverage• Interview and hire new recruits• Conduct meetings with clients to provide updates regarding metrics, system enhancements • Implemented new policies for documentation standards, analyst utilization • Developed new scope of work routine for the Team Leads • Report performance data to upper management, working together to build a stronger unit• Produce and distribute knowledge articles for day to day troubleshooting

Madison, Wisconsin Area

• Manage a team of seven technical support analysts who assist end-users with their online healthcare patient portals• Employee scheduling and payroll approval • Review team members’ performance to ensure Quality Assurance standards are met• Create training guides for new hires• Interview, onboard and train new hires for teams department-wide• Update client-team member interaction documentation protocols

Madison, Wisconsin Area

• Assisted patients and clinical staff with accessing and navigating EMR's to define or correct reports• Trained new analysts

Auckland, New Zealand

• Built relationships with small business accounts regarding their mobile phone and internet providers’ billing and savings opportunities

Christchurch, New Zealand

• Installed insulation and drywall at commercial construction sites• Conducted pre-shipping operations for retail air conditioners, clothes and other goods for distribution throughout New Zealand• Landscaped public facilities, schools and parks

Melbourne, Australia

• Worked with a team to build and remove event infrastructure, including tents, stages and dance floors

Madison, Wisconsin Area

• Handled incoming and out-bound calls from domestic and international student loan holders to explain and adjust loan terms and collect on delinquencies to prevent accounts from being sent to collections• Processed student loan consolidations, migrations and forgiveness