Gregory Head Email & Phone Number

Hendersonville, Tn, Us

Nashville Metropolitan Area

Nashville, Tennessee, United States

Brentwood, Tennessee

 Conducted root-cause investigation for customer complaints and recommended corrective action measures Collaborated with FAP and Billing to resolve invoice discrepancies and the Carrier Development team regarding carrier management, TL, LTL & Dray Partnered with managers to conduct Quarterly Business Reviews (QBR) Managed personnel, including a staff of 6 Planners who oversaw 10 accounts; conducted performance reviews, implemented accountability measures, monitored performance goals, and administered corrective action Drove the customer communication process to convey delays in deliverables or investigate lost freight Conducted weekly performance calls with customers to report daily, weekly, and monthly KPIs

Brentwood, Tennessee

 Served as the primary point of contact for customers, warehouse personnel and carriers Mentored 3 junior Planners while working closely with the management team to ensure transfer of knowledge Responsible for heavy TL freight for 6 warehouses in support of Mizkan America Gathered, reviewed, and analyzed data for On Time Performance (OTP) direct reporting to identify root causes of issues and implement corrective action plans to resolve the problem and prevent future occurrences Led weekly customer calls to review ongoing service delivery and KPIs Subject Matter Expert (SME) for TMS/YMS/WMS in support of transportation operations Engaged customers throughout the RFP process and rate negotiations with carriers Developed working relationships with carriers, and partnered with them to monitor market trends, identify process improvement strategies, and implement rate changes Identified cost savings opportunities for customers and led process improvement efforts to increase service delivery and KPI adherence while establishing strategic goals for future enhancements Served as the key escalation point for customer issues due to ability to deliver excellence in service in high pressure situations, and to prioritize escalations with competing deadlines

Greater Nashville Area, Tn

 Responsible for inventory management of consumables, critical parts, and Time Compliance Technical Order, managed inventory using MS Excel On-site liaison for the freight forwarder and customer for processing and disbursement of maintenance parts Processed Levy Exemption Waivers (LEWs), with customs, for all incoming and outgoing maintenance parts

Aurora, Il

 Processed BOLs (Bills of Lading) through SAP for all modes of shipments domestic and international Streamlined procurement processes through Kaizens, RCCA (Root Cause Corrective Actions) and fishbone diagrams using Lean processes to drive efficiency and cost savings while meeting transportation requirements Partnered with metric-driven with carriers to identify and resolve issues related to transportation of goods Supported transportation, TL (Truckload), LTL (Less Than Truckload), Intermodal & Ocean modes and operations Coordinated, tracked, and implemented all requirements through SAP, TMS Built a team of 2 Load Planners, mentoring, coaching, and managing for personal and professional growth that supported team and organizational goals and objectives

Baghdad, Iraq

 Managed inventory and demand planning in support of IqAF flight operations, including receiving parts, stocking inventory, and performing quality checks to ensure paperwork is completed and filed accurately Managed procurement contracts and handled parts going to Original Equipment Manufacturer (OEM) Maintained a 96% inventory accuracy as a diligent records custodian for parts stored in 3 warehouses Researched parts for procurement, shipment tracking and scheduling, then documented and inventoried all received repair parts for dispersal Certified 10k forklift operator and 49 CFR HAZMAT PHS&T

Patuxent River, Md

Assisted in confriguratoin management by converting old drawings into digital format. Handling of all equipment repairs to OEM

Patuxent River, Md

Warehouse inventory control. Daily shipping and receiving in support of Special Requirments Branch.