Tier II Support for POS software and hardware, integration with Pharmacy Management Systems, Windows networking, Internet connectivity and transaction processing. Create and/or update knowledgebase articles to improve future support. Team lead for pharmacy system integration, configuration and disaster recovery.

ASI/Pretzel Logic Systems: A full service POS, Networking, & Consulting Company that served & supported customers in the US & several other countries in a wide range of vertical markets, including retail, service & government clients.ASI/Pretzel Logic Systems was responsible for:Building, installing, configuring, & troubleshooting IBM compatible PCs & peripherals. Development & implementation of preventive maintenance plans & automated backup systems. Installing, optimizing, troubleshooting & supporting MS-DOS; Windows 95/98/2000/Me/XP; Windows NT/2000/2003 Server; Microsoft Office; Adobe Photoshop & Acrobat; Macromedia Dreamweaver, & more. We installed, supported & provided end-user training in POS software systems. In addition to 24/7 telephone support we also used remote access applications including LapLink, pcAnywhere, & VNC applications. We offered full networking services, including: Design, installation, testing, troubleshooting & support for Windows network implementations: Ethernet, TCP/IP, Bridges, Routers, Switches, Hubs, Modems, & connectivity via DSL, Cable, & 802.11 Wireless. Support included all hardware, software & networking issues, including internet access, browsers (IE, Netscape, Firefox, & Opera), FTP, telnet, email (Outlook, Outlook Express, Eudora, Pegasus, etc.) & NNTP configuration; use of firewalls & antivirus products, & explaining best practices to non-technically adept clients.