Greg Johnson Email & Phone Number

Picayune, Mississippi, United States

Oversee three Regions supporting DLA Tier 2 Enterprise Service Delivery contract. Regional Manager for 10 locations and approximately 60 Tier 2 Technicians. Serve as the primary point of contact between the customer, the contract staff, and corporate leadership. Ensure project tasks are completed to customer satisfaction within schedule and cost. Direct.

• An accomplished, results oriented Project Manager with 15 years of experience directing numerous projects. As the Project Manager I have oversight of four contracts supporting the Veteran’s Administration (VA). I work.
• Drives and delivers projects, including process improvement, technology, remediation, and other projects as assigned with minimal direction from project stakeholder
• Organizes project teams consisting of staff assigned from the various enterprises, consultants and/or vendors providing service or support for the VA
• Build and lead effective and efficient teams, maximizing on the strength of each team member to meet timelines and regulatory commitments
• Experience leading and managing a team, supervise work performed by contract resources and other staff, as needed, coordinate and administer assignments, monitor team progress, and maintain schedules
• Proficient with MS Excel, Word, PowerPoint business applications

Greater New Orleans Area

• As the Technical Writer/Editor I work with Subject Matter Experts in writing and editing documents. I’m responsible for creating and writing various types of user documentation including Standard Operating Procedures.
• Explain scientific and technical ideas in simple language
• Meet with customer representatives, vendors, subject matter experts to establish technical specifications
• Create user documentation for a variety of material, including how-to guides and instruction manuals
• Gather information on subjects on the web
• Prepare charts, graphs, or forms

Stennis Space Center, MS

• As the Service Desk Manager, I manage the performance of Level 1/1.5 services and support to customers to ensure that service levels are achieved. I am responsible for ensuring that customer expectations are met or.
• Oversee 100% of the requests, incidents and problems
• Manage and coordinate urgent and complicated support issues
• Act as escalation point for all requests and incidents
• Develop and mature phone/ticket escalation processes to ensure free flowing escalation and information within the organization
• Determine root cause of issues and communicate appropriately to internal and external customers

Florissant, MO

• Information Innovators Inc. October 2014 - Presentemployee St. Louis, MoSr. ITMS Consultant October 2014 - PresentAs the Senior ITSM Consultant, provided consultant services to the Information Innovators, Inc..
• Serve as the Subject Matter Expert (SME) for the engineering, architecting, and provision of ITSM services.
• Possess and maintain familiarity with ITSM principles and systems (Remedy, etc)
• Service Level Management – understanding SLAs, Metrics Management, KPIs & CSF
• ITIL Service Operations – ITIL IM,CM,PM & RM
• Process Definition

O'Fallon, IL

• As the SAIC Learning Management System Project Manager, I oversees the day-to-day administration and management of the SAIC Learning Management System (LMS) Program providing the necessary information to develop.
• Provided guidance and support for new organizations implementing the LMS for their use.
• Developed documents and procedures for implementing new organizations into the LMS.
• Implemented the Train the Trainer concept of course development and support.
• Identified and implemented automated procedures for tracking and administration of multiple training and certification programs.
• Developed and maintained performance metrics to include certification progression statistics, manning status, and exam completion.

The Project Manager oversees the day-to-day administration and management of the Global Certification Program. This program provides the necessary information to develop, manage, and conduct an effective qualification and proficiency policy across the global TO 24 NOCs for the Tier I staff. It outlines, for the DISA Program Management Office (PMO) the.

The Transport Technical Training Director is the primary individual responsible for transport training objectives and personnel training certifications within the operations division of DISA CONUS. These objectives and certifications ensure personnel are adequately trained on the equipment they maintain and evaluated based on measured training metrics. The.

As the ATM Tier I Technology Lead, I work directly for the Tier I Manager. The primary supervisor and technical expert responsible to monitor, operate, manage, troubleshoot and restore to service any components comprising the DISN Asynchronous Transfer Mode System (DATMS) network. This is inclusive of data/voice communications equipment multiplexer(s) such.

Performs real-time Tier I network operations and fault management. Works closely with Network Controllers of other DISN networks/Help Desks and DATMS customers, NOC's and Help Desks. Directly supports the Defense Information Systems Agency's Regional Operations Network and Security Center. These networks are key segments of the U.S. military's Command.

Directs or participates in a help desk workgroup that provides customer service support activities. Tasks are performed at an advanced level. Interacts with clients via telephone and e-mail to resolve problems beyond the scope of junior staff members. Identifies solutions to requirements caused by changes in policy, system upgrades, or advances in.

Network Management System and Base Information Protection (MSN/BIP) Lead Command Action Officer. Developed policy and procedures optimizing a $1.2 billion infrastructure modernization program to implement communication network, information protection, and network management capabilities for 105 control centers. Provided network operations and support.

Provided program management over site of network and data systems being installed and/or upgraded throughout Europe. Lead Action Officer for implementation of Network Control Centers (NCC), organized and lead three NCC Conferences. Briefed Management on status of projects and capabilities. Developed policy concerning authorization to connect to Local Area.

Managed help desk functions of over 20 systems controllers. Set work schedules, prioritized taskings, and performed personnel evaluations. Provided second tier management and technical support to 20 manned and 40 unmanned communications facilities in Europe. Directed troubleshooting and restoration actions and provided daily status briefings to top.

Managed help desk function of 12 systems controllers. Set work schedules, prioritized taskings, and performed personnel evaluations. Installed, monitored, troubleshot, and directed maintenance actions on three line-of-site microwave radio links and over 500 voice and data circuits. Performed quality control testing, performance analysis, and coordination.

Provided systems analysis information and developed monthly status reports for distribution to Top Level Management and Systems Control Personnel. Briefed CEO level personnel on circuit and systems outages daily. Prepared and submitted documents for new circuits and systems. Streamlined, deactivating unneeded circuits and saved dollar.

Associate Degree, Electronic Systems Technology

Education record

Education record

Associate'S Degree, Electronics Technology

Leadership School

Education record

Education record