• Assist the volunter coordinator and other staff members with various administration duties such as printing, copying, filing and sorting, as well as laminating• Also responsible for carrying out different types of data entry using Excel• Designed and created two Excel spreadsheets for one staff member, and populate one that records patient individual stats on a weekly basis• Assist with hospital activities for example weekly therapeutic choir and major events such as sports competitions and annual barbecue

• Met and greeted daycare and respite clients along with their relatives/carers on arrival at reception• Responsible for dealing with all client telephone enquiries regarding day and respite care• Managed deliveries and ordered supplies when required• Signed daycare clients in and out and also entered daily attendance into system database• Received and allocated payments made by cash, cheque and *VISA (*made in person or over the phone) using Salesforce and daily attendance timesheets• Prepared weekly batch listing of invoices to be sent to Accounts for payment• Performed other administration duties such as printing, copying, faxing, laminating, filing and handling incoming/outgoing post• Constantly liaised with centre manager, deputy manager, nurses, carers and other staff

• Successfully provided status and payment details of invoices / expense reports via email and phone to both suppliers and company staff / users (approvers) for the entities of the multinational pharmaceutical company Merck, Sharp & Dohme in Ireland• Used various applications / systems depending on the types of invoices / expense reports• Raised and closed a case for almost every email actioned, and notified the supplier and / or staff member / approver responsible• Held conference calls every two weeks with my manager in Ireland and maintained constant contact with suppliers and company staff / approvers

• Successfully assisted clients mainly from outside Ireland in their search for employment and training• Typed up and corrected CV’s and cover letters• Contacted potential employers on behalf of some clients• Advertised in-house training courses both in the company and in local Social Welfare offices• Managed reception when required• Communicated with supervisors and managers on a regular basis