Gregory Stark Email & Phone Number

Roseville, California, United States

Roseville, CA

• Advised and administered feature testing and critical account support for array management and disaster recovery implementations including complex remote site replication, Active-Active High Availability, and Online.
• Developed automation and productivity tools for product testing and demos which boosted productivity across the team
• Managed a large lab environment for internal testing purposes; including storage arrays, VMWare servers, blade enclosures, Brocade directors and an FCIP WAN emulator
• Designed custom solutions and executed many proof-of-concept exercises to meet customer requirements that resulted in multimillion-dollar deals and stronger business relationships
• Created a database to analyze phone home data which allowed our product to achieve 100% data availability and increased product upgrade sales.

Roseville, CA

• Wrote the HPE XPWatch tool, a real-time performance monitoring tool, that enterprise customers use to diagnose low-level performance issues
• Spearheaded a Graphical User Interface redesign for the P9500 product line
• Orchestrated customer feedback sessions and reviewed mock-up designs
• Supported management interface development activities for HP/HPE teams in other organizations for product feature development
• Supported partners by driving the technical architecture and advising on all API (RESTful, Java RMI, CLI) interactions with the storage array.
• Delivered training classes, whitepapers, and best practice guides for proper implementation and support

Fallbrook, CA

• Consulted with a team of technicians that were responsible for system maintenance and network management across nine school sites and three business office locations
• Prepared all nine sites for a network restructuring that was completed ahead of schedule by utilizing the different strengths of the team
• Managed support tickets that required on-site repairs throughout the region

Fallbrook, CA

• Increased customer support satisfaction and cultivated positive customer engagement that generated sales and additional consulting opportunities
• Received calls from customers for internet service support, which included walking them through customer self-maintenance as well as on-site service.
• Supported business tasks that included network-backup management, client system assembly, and network infrastructure management.
• Developed and trained employees to be able to support the latest hardware and software in order to meet the needs of the customers.