Gregory Schwartz Email & Phone Number

Fort Lauderdale, FL, US

Fort Lauderdale, Florida, United States

Boston

-The North Star for 150 agents, providing them with the tools and support, to help them grow their business.- Spearheaded the inception and stewardship of the OUT@Compass New England chapter, establishing a nurturing enclavefor the LGBTQIA+ community across the New England region, facilitating invaluable networking opportunities andfostering a sense of.

- Directed and oversaw the daily operations of the Guest Relations and Private Access divisions- Assessed and promptly addressed all Medallia survey responses and guest feedback across prominent platforms suchas Booking.com, Expedia, and TripAdvisor- Generated comprehensive weekly and monthly analyses derived from Medallia reports, furnishing Executive.

Everett, Massachusetts, United States

- Assisted the Front Office, Front Services, and Housekeeping teams with managing the daily operations of the resort.- Promptly responded and assisted with any in-house guest concerns to ensure satisfaction and provided service recovery when applicable.- Initiated a Forbes Internal Shopper Program for the resort to determine areas of opportunity in.

Everett, Massachusetts

Everett, Massachusetts

- Directly managed a team of Scheduling Coordinators and Status Board Operators ensuring that room attendant assignments were completed on a daily basis and communication between the Front Office and Floor Management was effective.- Assisted the team in completing five-star inspections of guest rooms daily.- Trained all team members on FCS Housekeeping and.

Boston, Massachusetts

- Reported directly to the Executive Housekeeper. - Supervised a 26-person team including room attendants, housemen, and lobby attendants. - Responsible for inspections, linen inventory, training, scheduling, payroll, and productivity reports.- Ranked #1 of 87 hotels in Boston on TripAdvisor within the first five months of opening.

Boston, Massachusetts

- Assisted in managing the daily operations of the front office; Reported directly to the Director of Front Office. - FOS responsibilities included leading daily pre-shifts, managing group resumes, and scheduling. - Mentioned 10 times on TripAdvisor noting my outstanding service - Separate Housekeeping responsibilities included making room attendant.

Boston

- Assisted guests with arrival and departure, always providing outstanding guest service. - LSA experience included PBX, responding to guest requests and complaints, transferring calls to the appropriate lines, and taking in-room dining orders. - Night audit responsibilities included managing a 298-room property, posting and verifying room and tax rates.

Boston, Massachusetts

Gained experience in the restaurant industry and learned how to use the OpenTable restaurant reservation system. -Managed the reservations book through OpenTable nightly -Provided guests with a warm welcome at the door-Promptly responded to guest requests

Wayne, New Jersey

Write and/or collect five to ten stories per monthly issue of Lake Living Magazine for my neighborhood Pines Lake in Wayne, NJ. Responsible for revising and editing the proofs every three weeks.

Hackensack, NJ

First retail experience in the hospitality industry. Gained experience with daily financial transactions and improved on providing the best customer service possible to every customer by asking the question, "What would Chuck do?" Team work and providing good customer service were big parts of working at Williams-Sonoma.