With progressive leadership experience in the industrial and municipal sectors, I am a director of customer experience and product management at Trojan Technologies, a global leader in water treatment solutions. I am responsible for the aftermarket, parts and services P&L, driving a 18% 3-year CAGR and leading a cross-functional team of field service, tech service, customer service, mobile operations, product management, and strategic marketing professionals.My core competencies include performance improvement, P&L management, business profitability, demand generation, strategic marketing, lead qualification, product management, and customer satisfaction. I have successfully launched and implemented customer engagement and retention processes, pricing strategies, policy deployment initiatives, commercial playbooks, and product roadmaps, resulting in significant revenue growth, margin lift, and lead quality improvement. I am passionate about growing businesses, coaching and solving problems, building teams and organizational capabilities, and delivering value to customers.