I wear many hats (from initial customer contact, estimating, production planning) for this small printing firm that specializes in short run, very quick turnaround projects.- Recognized for my work by satisfied Customers in the two most recent company Yelp reviews.

Supported the sales team by, accurately estimating the cost to produce complex projects, for this nationally ranked Top 500 printing company. Projects included offset printing, variable data digital, large format posters & banners, complete in-house custom product packaging, fulfillment, kitting and mailing services.- Calculated in excess of 4000 estimates.

Brought on board by this service and repair company to instill a "can-do" attitude, help rebuild general management, and to improve technician service efficiency. - Created the companies first formal budget. Identified and implemented $60,000 worth of expense reductions in 2008 to align with projected sales volume without effecting service.- Increased technician billable hour efficiency by 18% by improved scheduling and better on-site job material availability.

Recruited into sales position by CEO due to industry experience and sales background. After five years of diligent service, I was ready to access my strategic planning and operational talent once again.-Initially charged with integrating potential clients from a stalled account list following major acquisition. Converted 40 new clients from account lis within 18 months.-Met or exceeded sales quotas year over year, becoming a dependable revenue generator and recognized expert in developing long-lasting, trusted relationships with decision-makers and upper management.

Grew printing company from start-up status to holding rank as one of the top vendors in Northern California for five consecutive years. Managed P&L, strategic planning, business development, and marketing responsibilities to ultimately transform a $34,000 loss into a steady six-figure gain for this 25-person enterprise. Hired, trained, and developed staff across Sales, Marketing, and IT. Closed business due to waning market and post-9/11 recession.Increased overall revenues 35% (to $2.1M) in a highly competitive market by refocusing sales and marketing efforts on our core competency.Improved client retention from 82% to 93% by introducing client satisfaction follow-up surveys.Integrated client-oriented focus into all levels of business to secure 99.2% on-time product delivery rate.Negotiated acquisition and integration of vendor's client list requiring in-depth legal consultation.Increased cash flow 28% by introducing standardized credit procedure that cut outstanding receivables to just over a month.Reduced material purchasing costs 15% through negotiated supplier partnering programs, achieving company-vendor alliance goals for quality, cost reduction, and expansion.Evaluated, sourced, and purchased application software and IT products to support rapid company growth. Hired and worked alongside seasoned IT implementation and support specialist.

Planned and developed in-house procedures from the ground up for this (then) underdeveloped printing company. Oversaw processes within Production, Quality Control, Human Resources, and Finance. Increased production flexibility and efficiency 20% by initiating cross-functional collaboration and formal inter-department training sessions.Promoted continuing employee education by developing in-house resource center plus tuition reimbursement program for outside educational coursework and seminars.Reduced turnover to <5% through motivating staff members to take ownership of their work.Devised accurate scheduling system to monitor staff and track work-in-progress.Reduced month-ending financial statement preparation time from ten days to three days.Redefined performance standards in A/P, A/R, and Cost Accounting.Integrated "lean manufacturing" philosophy by utilizing constant process analysis, pull production, and mistake proofing. Lowered plant-wide non-billable hours 10 percentage points, boosting bottom line 2%.Developed JIT production and inventory system that played a key role in securing high-profile clients.Shortened product flow time within the manufacturing areas 40% by developing work schedules and organizing inventory.Supervised major plant expansion and reorganization that enhanced production capacity 30%, while maintaining current production schedules.