Greg Danner Email & Phone Number

Lakeville, New York, United States

• Manage IT staff and infrastructure at five manufacturing sites, three offices, and one warehouse for sister companies running distinct operations and networks. Reported to the CFO.
• Implemented lifecycle management policy to decrease Total Cost of Ownership, enhance user productivity, and stabilize costs.
• Facilitated the replacement or elimination of all End-of-Life hardware and software in less than three years; worked with internal stakeholders to identify and employ suitable solutions or persuade to sunset.
• Consolidated a highly distributed server environment by 50%.
• Transitioned numerous on-premises applications to cloud-hosted or SaaS to reduce maintenance demands.
• Coordinated successful company-wide projects including: migration from private MPLS network to public fiber network, hardware infrastructure upgrade, server/network hardware relocation from VA to NY.

Macedon, NY

Fairport, NY

• Lead Remote Monitoring and Management Administrator for 75+ clients (2,600+ endpoints) utilizing the LabTech platform as a LabTech Certified Professional. Reported to the President and Director of Engineering.
• Managed the program through 100% growth in under a three year period.
• Continuous collaboration with the Director of Engineering, Engineers, and Help Center for the purpose of improving managed solution processes.
• Reduced ticket response and resolution times by regularly re-configuring the RMM platform.
• Created SOPs associated with onboarding and offboarding clients, as well as troubleshooting steps.
• Thoroughly reviewed SLA documentation to ensure accuracy. Overhauled platform to meet or exceed terms of the SLAs.

Rochester, New York Area

• Lead Remote Monitoring and Management Administrator for over a dozen managed services clients (700+ endpoints). Specialized in Kaseya’s systems management software. Provided desktop and server support for additional.
• Communicated and coordinated RMM activities with all clients; included onboarding, configuration, maintenance, and offboarding.
• Held a 90% client retention rate
• Collaborated with engineers to improve solutions for clients.
• Doubled the “fully patched” status rate among active clients from the previous RMM admin.
• Antivirus implementation, configuration, and remediation

Macedon, NY

• Managed IT infrastructure in a multi-site organization. Responsible for voice and data delivery, phone and network, applications and data, desktops and servers, application deployment and training. Developed ERP custom.
• Reduced annual IT consulting costs by 50%.
• Seamlessly integrated IT applications of an acquired organization in North Carolina.
• Active Directory: Managed domain user accounts and GPOs.
• ERP: Deployed, managed, and supported SYSPRO.
• Developed and ran ERP training programs for office and warehouse personnel.

Mba

Activities and Societies: Graduate Assistant Coach of Men's and Women's Swimming/Diving

Bs, Computer Science

Activities and Societies: Four year member of Men's Swim Team (3 time All Big East member)