Manage IT staff and infrastructure at five manufacturing sites, three offices, and one warehouse for sister companies running distinct operations and networks. Reported to the CFO. • Implemented lifecycle management policy to decrease Total Cost of Ownership, enhance user productivity, and stabilize costs. • Facilitated the replacement or elimination of all End-of-Life hardware and software in less than three years; worked with internal stakeholders to identify and employ suitable solutions or persuade to sunset. • Consolidated a highly distributed server environment by 50%. • Transitioned numerous on-premises applications to cloud-hosted or SaaS to reduce maintenance demands. • Coordinated successful company-wide projects including: migration from private MPLS network to public fiber network, hardware infrastructure upgrade, server/network hardware relocation from VA to NY. • Reduced or eliminated recurring vendor service agreements through various mechanisms: migrating away from legacy systems, removing excessive/redundant coverage, and negotiation. • Implemented security measures including: Multifactor Authentication (MFA), drive encryption, Security Awareness Training (SAT/UAT), Local Admin Password Solution (LAPS), and more. • Manage CapEx for IT and telecom.

Lead Remote Monitoring and Management Administrator for 75+ clients (2,600+ endpoints) utilizing the LabTech platform as a LabTech Certified Professional. Reported to the President and Director of Engineering.• Managed the program through 100% growth in under a three year period.• Continuous collaboration with the Director of Engineering, Engineers, and Help Center for the purpose of improving managed solution processes. • Reduced ticket response and resolution times by regularly re-configuring the RMM platform.• Created SOPs associated with onboarding and offboarding clients, as well as troubleshooting steps.• Thoroughly reviewed SLA documentation to ensure accuracy. Overhauled platform to meet or exceed terms of the SLAs.• Direct communication with clients regarding aspects of configuration, notification, and reporting.• Creation and modification of scripts to address client needs or to improve existing line of offerings.• Configured SNMP monitors on network devices.• Integration with IT Business Management Solutions.• Installation and configuration of LabTech integrated AV and non-integrated products.• Backup configuration and troubleshooting.• Member of consulting engagements team performing security audits.

Lead Remote Monitoring and Management Administrator for over a dozen managed services clients (700+ endpoints). Specialized in Kaseya’s systems management software. Provided desktop and server support for additional customers. Reported to the President and Operations Manager.• Communicated and coordinated RMM activities with all clients; included onboarding, configuration, maintenance, and offboarding. • Held a 90% client retention rate• Collaborated with engineers to improve solutions for clients.• Doubled the “fully patched” status rate among active clients from the previous RMM admin.• Antivirus implementation, configuration, and remediation• Custom script and report creation to improve level of service and address specific client requirements.• Created and applied monitor sets, alerts, and external monitoring.• Backup configuration and remediation• Provided additional application/hardware support (ERP and EMR, Office suite, browsers, Sonicwall).

Managed IT infrastructure in a multi-site organization. Responsible for voice and data delivery, phone and network, applications and data, desktops and servers, application deployment and training. Developed ERP custom reporting for upper management.• Reduced annual IT consulting costs by 50%.• Seamlessly integrated IT applications of an acquired organization in North Carolina. • Active Directory: Managed domain user accounts and GPOs.• ERP: Deployed, managed, and supported SYSPRO. • Developed and ran ERP training programs for office and warehouse personnel.• EDI/AS2: Managed, monitored, and integrated 3rd party EDI applications.• System documentation: Phone and network documentation of layout, design and implementation.• Prepared end-to-end process documentation for lean manufacturing consulting project.