Gregory Dunaway Email & Phone Number

Boulder, CO

• Apple and Jamf subject matter expert
• Member of Apple Engineering Group: maintaining Jamf Pro Server, providing documentation and training for established workflows
• Member of Apple Packaging Group: updating software packages and keeping a catalog of software available in Self Service
• Scrum Master for configuration management teams: keeping our teams moving forward and focused on the task at hand
• Systems Administrator for Climate and Global Dynamics lab: providing end-user support and assistance with Linux, Windows, and Apple systems, including HPC as needed.
• Diversity, Equity & Inclusion task force member for IT-related efforts and employee onboarding experience

Boulder, Colorado

• Primary customer support for 7 school departments
• Trained team members for Apple support
• ServiceNow ticket management
• Delivered a simple experience for users by creating and maintaining Jamf policies and Windows group policies
• Administered a nested structure in Active Directory
• Managed Windows File Share permissions

Boulder, CO

• Administered 250+ Apple devices across 8 student computing labs
• Assisted professors, department liaisons, and conference directors to meet their needs for classes and workshops
• Built packages in Jamf for deployment across CU Boulder
• Maintained a variety of devices for testing purposes
• Acted as Apple team lead
• Responsible for the oversight of documentation upkeep

Longmont, CO

• Developed technical knowledge across multiple devices and ecosystems
• Assisted retail customers with simple and complex needs
• Worked across teams to offer the best solutions available
• Claimed responsibility for areas of the sales floor and their appearance

Longmont, CO

• Learning efficient routines to ensure quality products.
• Connecting with customers to ensure they are highly satisfied.
• Performing cleaning duties that are up to food safety standards.

Grapevine, Texas, United States

• Worked on site at the State Fair of Texas.
• Being exciting and friendly to bring customers towards the event.
• Ensuring participants safety with harnesses, carabiners, and auto-belay equipment.
• Informing and assisting participants/guardians in filling out consent forms.

Keller, Texas

• Informing and enforcing facility rules
• Representing my company by maintaining a professional appearance.
• Pre-Management skills such as liability, paper work, etc.
• Creating a safe environment for guests
• Basic cashier services for concessions

Bachelor Of Science - Bs, Computer Science

Certification, Linux Server Administration

Computer Science

High School Diploma