Gregory Dunaway Email & Phone Number

Boulder, Co

• Apple and Jamf subject matter expert• Member of Apple Engineering Group: maintaining Jamf Pro Server, providing documentation and training for established workflows• Member of Apple Packaging Group: updating software packages and keeping a catalog of software available in Self Service• Scrum Master for configuration management teams: keeping our teams moving forward and focused on the task at hand• Systems Administrator for Climate and Global Dynamics lab: providing end-user support and assistance with Linux, Windows, and Apple systems, including HPC as needed.• Diversity, Equity & Inclusion task force member for IT-related efforts and employee onboarding experience

Boulder, Colorado

• Primary customer support for 7 school departments• Trained team members for Apple support• ServiceNow ticket management• Delivered a simple experience for users by creating and maintaining Jamf policies and Windows group policies• Administered a nested structure in Active Directory• Managed Windows File Share permissions• Deployed printers from Jamf and Windows Print Servers

Boulder, Co

• Administered 250+ Apple devices across 8 student computing labs• Assisted professors, department liaisons, and conference directors to meet their needs for classes and workshops• Built packages in Jamf for deployment across CU Boulder• Maintained a variety of devices for testing purposes• Acted as Apple team lead• Responsible for the oversight of documentation upkeep• Hiring committee member for both general and technical interviews

Longmont, Co

• Developed technical knowledge across multiple devices and ecosystems• Assisted retail customers with simple and complex needs• Worked across teams to offer the best solutions available• Claimed responsibility for areas of the sales floor and their appearance

Longmont, Co

• Learning efficient routines to ensure quality products.• Connecting with customers to ensure they are highly satisfied.• Performing cleaning duties that are up to food safety standards.

Grapevine, Texas, United States

Worked on site at the State Fair of Texas.• Being exciting and friendly to bring customers towards the event.• Ensuring participants safety with harnesses, carabiners, and auto-belay equipment.• Informing and assisting participants/guardians in filling out consent forms.

Keller, Texas

• Informing and enforcing facility rules• Representing my company by maintaining a professional appearance.• Pre-Management skills such as liability, paper work, etc.• Creating a safe environment for guests• Basic cashier services for concessions

Bachelor Of Science - Bs, Computer Science

Certification, Linux Server Administration

Computer Science

High School Diploma