Installing telephone and broadband services into residential homes and business whilst maintaining and improving excellent customer service.

Main Role IT Field Engineer – and IT Manger, side roles IT Procurement Manager, IT Project Manager and New Technologies Adviser • Deputising for Head of IT • Project Management• Systems Administration • Ensuring that SLAs and KPIs are meet • Managing budgets for stakeholder • Quoting and negotiations on equipment and services from 3rd parties• Collaborating with the Stakeholders and management team on the design and build of new IT services and innovations. • Participate as a member of the management team• Working as a team • Managing team and work load • Meeting suppliers and making business contacts. • Hardware and Software, recommendations and quotes • Helpdesk support • Remote Services/Support• Mobile technologies • Server Administration • Network Infrastructure • Experience in Windows Server and Desktop OS, Exchange, Office 365 and other standard Microsoft packages• Networking computers: Firewalls, Routers, Switches, VPN, vLAN.• Backup software Windows and others• Interviews

 Manager for the Support team  Deputy Manager for Customer Service Team (6 weeks) Maintaining quality checking levels throughout the office Ensuring information with technical issues was passed to staff in a timely manner  Customer Service Agent responsible for investigating lost work Taking care of customer needs on the telephone issuing a smooth transition of their claim Seeking out efficiencies and improvements across all work types Managing daily work state figures so staffing levels were correctly allocated Office trainer responsible for arranging appropriate training for all staff Ensure that all training figures were completed for HR in time Managing team work flows Liaising with other court offices and clients

 Providing lifeguard duty Providing in the water assistance during swimming lessons Arranging leisure membership Setting up gymnastic equipment and seating for events