Gregory Higgins Email & Phone Number

Washington, District Of Columbia, United States

The U.S. Department of State is the lead foreign affairs agency formulating and implementing the President’s foreign policy and representing the interests of the United States throughout the world. The Department carries out this mission at over 270 embassies and consulates around the world, offices in the metropolitan Washington, D.C. area and other locations in the United States.Foreign Service Diplomatic Technology Officers (DTOs) are responsible for the Department’s Information… Show more The U.S. Department of State is the lead foreign affairs agency formulating and implementing the President’s foreign policy and representing the interests of the United States throughout the world. The Department carries out this mission at over 270 embassies and consulates around the world, offices in the metropolitan Washington, D.C. area and other locations in the United States.Foreign Service Diplomatic Technology Officers (DTOs) are responsible for the Department’s Information Resource Management programs and Information Technology (IT) systems world-wide. The work is diverse and challenging. At overseas posts, DTOs manage both staff supporting these programs and perform hands-on duties themselves. DTOs provide customer support, knowledge management, application support, and manage a world-wide telecommunications network, computer networks, telephone systems, radio networks, and the Diplomatic Pouch and Mail program. At embassies and consulates abroad, DTOs are expected to perform other duties, such as supporting visits of high-level officials, including the President of the United States, in support of U.S. foreign policy. Show less

Arlington, Va

Arlington, Va

• Requirements Lead supporting the Department of Information Systems (DIS) at the National Science Foundation (NSF)• Responsible for defining client requirements and working with technical staff to devise solutions that exceed client expectations• Daily activities include leading requirements analysis, defining business objectives, writing functional requirements, business rules, data modeling, uses cases, activity diagrams, developing training materials and conducting quality assurance… Show more • Requirements Lead supporting the Department of Information Systems (DIS) at the National Science Foundation (NSF)• Responsible for defining client requirements and working with technical staff to devise solutions that exceed client expectations• Daily activities include leading requirements analysis, defining business objectives, writing functional requirements, business rules, data modeling, uses cases, activity diagrams, developing training materials and conducting quality assurance (QA) activities Show less

Arlington, Va

• Streamlined IT department operations to follow PMI’s project management principles and industry IT standards • Defined, deployed and maintained a customized web-based configuration management database to support ongoing IT efforts utilizing the ITIL® v3 Service Lifecycle methodology • Interfaced with numerous internal departments and external clients while facilitating joint application development (JAD) sessions and lessons learned meetings • Developed reusable prototyping… Show more • Streamlined IT department operations to follow PMI’s project management principles and industry IT standards • Defined, deployed and maintained a customized web-based configuration management database to support ongoing IT efforts utilizing the ITIL® v3 Service Lifecycle methodology • Interfaced with numerous internal departments and external clients while facilitating joint application development (JAD) sessions and lessons learned meetings • Developed reusable prototyping mockups for entire service line of corporate IT products• Oversaw full lifecycle development of over 30 proposal collection and grant management systems for numerous internal and external clients using (PMP)® principles combined with agile and SDLC waterfall methodologies• Tested and validated technical systems created by in-house and contract developers against functional specifications• Supervised, coached and mentored CRDF’s in-house .NET developers and contract technical staff• Served as primary contact for corporate project management and financial system Show less

Arlington, Va

• Designed, prototyped and tested financial management, web-based proposal collection and project management systems for the King Abdullah University of Science and Technology and the Qatar National Research Foundation• Involved in detailing project missions, requirements prioritization, data process flow diagrams, system integration, testing and implementations• Defined system improvements through joint application development (JAD) sessions, interviews, brainstorming sessions… Show more • Designed, prototyped and tested financial management, web-based proposal collection and project management systems for the King Abdullah University of Science and Technology and the Qatar National Research Foundation• Involved in detailing project missions, requirements prioritization, data process flow diagrams, system integration, testing and implementations• Defined system improvements through joint application development (JAD) sessions, interviews, brainstorming sessions, workflow analysis and document analysis Show less

Arlington, Va

• Authored web-based training program for CRDF staff on corporate project management and financial system• Performed quality assurance (QA) on internal and external client systems• Monitored organization project management systems performance and identified areas of improvement• Led requirements analysis and verification, ensuring traceability and completeness

Donetsk, Ukraine

• Authored a $10,000 Peace Corps Grant that funded the development of a fundraising software package for a Ukrainian charity foundation that consolidated the management of donors and tracking and reporting of donations• Elicited requirements through project stakeholder interviews and surveys• Managed interaction between funding agency through reporting and meetings• Served on a committee to develop PC Ukraine’s website to distribute information to volunteers and highlight PC… Show more • Authored a $10,000 Peace Corps Grant that funded the development of a fundraising software package for a Ukrainian charity foundation that consolidated the management of donors and tracking and reporting of donations• Elicited requirements through project stakeholder interviews and surveys• Managed interaction between funding agency through reporting and meetings• Served on a committee to develop PC Ukraine’s website to distribute information to volunteers and highlight PC Ukraine’s efforts Show less

New Britain, Ct

• Served as liaison between Residence Life staff and University Technology Support staff on all IT related issues • Acquired, developed, motivated and managed a group of five student staff in the support of RESNet’s mission to configure and connect students’ personal computers to CCSU’s network• Improved customer service by identifying and conducting numerous training courses for RESNet staff• Successfully migrated RESNet’s incident management system from a Microsoft access database… Show more • Served as liaison between Residence Life staff and University Technology Support staff on all IT related issues • Acquired, developed, motivated and managed a group of five student staff in the support of RESNet’s mission to configure and connect students’ personal computers to CCSU’s network• Improved customer service by identifying and conducting numerous training courses for RESNet staff• Successfully migrated RESNet’s incident management system from a Microsoft access database to an OTS helpdesk software program which improved customer service through a significant decrease in open call time • Developed a technical assistance website for residents Show less

Milford, Ct

• Provided desk-side support to over 300 Warnaco employees in a Microsoft environment• Worked collaboratively on a team of 10 technical support specialists • Contributed to worldwide rollout of over 1,000 desktops

Mpa

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