Gregory Ryan Email & Phone Number

Aurora, Co, Us

Denver, Colorado, United States

Program Manager for Business Process Operations team. Product Owner and Manager in SAFe Agile Feature Driven Development Train, Business Process Effectiveness and Optimization, Change Management· PO/PM for SAFe Agile development teams, supporting internal tools and processes for Service Assurancestakeholders across business units, including Enterprise and Advanced Products· Coordinate between stakeholder groups to gather requirements, define features and assign prioritization basedon Business value assessment and KPIs· Assess impact of Stakeholder, Product, and Customer requests on existing tool implementations· Maintain backlog and assist with refinement and establishing acceptance criteria· Create and maintain status reports for dynamic audiences, presenting to stakeholders and executives withvarying business or technical understanding· Facilitate meetings for functional teams with business, technology, and customer support groups· Drive business stakeholder adoption and understanding of Agile model for development lifecycle· Onboarding and mentoring of new members of Care Operations team

Denver, Co

Analyst and Product Owner for SAFe Agile team, Business Process Optimization· Product Owner of SAFe Agile development team, responsible for feature refinement and development· Impact assessment and Requirements Gathering for requests from Business and Product groups· Analysis of Business and Technical process to identify enhancements· Management of Multiple Workstreams for Prioritization of Needed Process and Development efforts· Creation of Documentation to Support Business and Technical Processes· Testing, Deployment Planning and End User Training of Features in Agile deployment methodology· Training new Analyst and Program Manager on Product Owner and Business Analyst responsibilities

Denver, Co

Ticket-based Managed Network installation and support. Responsible for Installation of various Network Configurations and Equipment using Meraki and Fortinet devices. Built Process Documentation for New Customer Monitoring and Equipment Support. Research and Presentation of Process Changes to correct Ticket Management and Install gaps.

Denver, Co

Denver, Co

Clearwater, Fl

Diagnosis and Repair of Various Software and Hardware problems. Instruction of Fellow Agents on New Software or Hardware. Onboarding and Development of New Hire agents. Development, Implementation and Coaching of NPS Improvement

Clearwater, Fl